Amazon Interview Experience for Virtual Customer Service

Round-1 (Basic Grammar test)

• The first round consisted of basic grammar sentences.
• We had to answer 20 MCQ questions in 20 minutes.
• The questions were divided into three sections, the first one was to complete the sentences, the second was to find the missing words, and the third was the check if the sentences were correct, if not then select the correct sentence.
• The questions were easy, knowing about basic grammar rules and sentence formation would be enough.

Tips: Don’t stress too much, the question will be very easy. If you find the test portal is not loading use a different browser.

Round-2 (Speaking and Hearing test)

• You will be using a computer and a headset which they will provide.
• This round will be around three to four hours.
• At first, there will be 5 sections where you have to listen to the audio on the screen and then repeat it immediately through the microphone.
• Then you will have a demo call where you have to solve the customer’s problem, you will only be able to repeat the audio 2 times. The response will be in audio format only.
• Again you will have a demo call with a customer again, this time while solving the customer’s problem you will also have to reply to the manager’s questions appearing on the customer screen.
• Then you will have to answer some questions related to behavior.

Tips: Keep the microphone close to your mouth, this will the computer to better detect your speech.

Round-3 (HR Round)

• Tell me something about yourself.
• Why should we hire you?
• Will you be able to work from home for 1 month?
• What do you expect to learn from this experience?

Tips: Be calm and polite to the interviewer. Study your resume properly.

I was selected for the VCS role, I am really thrilled and excited and continue my journey with Amazon.