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Difference between DevOpS and ITIL

Last Updated : 07 Jul, 2022
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Prerequisite: Agile Development Model, Lean Software Development

There are lots of different opinions about DevOps and ITIL. In the IT sector, you have to choose one between them. DevOps and ITIL have their own benefits but their mixed approach brings the most benefits to the table. DevOps work really smoothly with lean and Agile. DevOps create its own feedback so defects can be corrected while working on new project or components.

1. What is DevOps?

DevOps’s main concept is collaboration, sharing goals and open communication means it’s complete the gap between development and operation. It’s a collaboration between the IT team, developer, and tester which helps to production faster.

DevOps implements the following practices:

  • Continuous Development
  • Continuous Integration
  • Continuous Testing
  • Continuous Monitoring
  • Continuous Delivery
  • Continuous Deployment

2. What is ITIL?

ITIL stands for Information Technology Infrastructure Library. It’s actually used to guide it team to improve the value of service by focusing on solving the business issues and creating business value. One of the important parts of ITIL is the configuration management database which provides services, users, software, hardware, documents, and IT components to the central authority. ITIL has been adopted by thousands of organizations worldwide like Microsoft, NASA, and HSBC. ITIL’s current version which is use in the market is ITIL4, it provides a practical and flexible basis to support organizations for a digital transformation.  

Misconceptions about DevOps vs. ITIL :

  1. DevOps can replace ITIL: There are essential business functions like service Management, support, operation, governance, and costing these processes are important and they both given by DevOps and ITIL, only DevOps or ITIL can’t provide them.
  2. ITIL is always documentation: It’s actually not true information ITIL is what the team makes the choice the rules are made by team, ITIL has Its own guidelines but the decision is always made by the IT team.
  3. ITIL is only for large companies: It’s true that ITIL is used by large enterprises but Its guidelines can also benefit small businesses, small business only needs to know how to handle change management, major incident, and knowledge management.

Use cases for DevOps and ITIL :

IT needs both ITIL and DevOps elements.

DevOps is an automated development, collaboration, and blame-free culture.

It’s better collaboration between IT and business when we use ITIL and DevOps together and it also helps in customer satisfaction due to the improved delivery of services and better management of issues. ITIL provides a tried-and-true starting point, where DevOps can add improvement with the blameless examination, automation, and other collaborative approaches which makes every IT process easier.

Difference between DevOps and ITIL :




01. DevOps refers to effective collaboration between the development team and operations team. ITIL refers to a set of detailed guidelines for effective and efficient management of an organization’s IT services.
02. Use a methodical approach to minimize the friction between two teams. It uses a systematic approach to manage the IT service to ensure growth.
03. CI and CD are the backbone of modern DevOps philosophy. ITIL aims to increase the delivery process.
04. Continuous integration and continuous delivery are critical to increasing. Services are built, discuss, tested, and implemented.
05. DevOps focus on the concept. It has a dynamic body of knowledge. DevOps focus on the concept. It has a dynamic body of knowledge. ITIL focus on development. It has a static body of knowledge.

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