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CRM and ERP in Cloud Computing

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Cloud Computing: is a pool network of computer systems sharing various resources and higher level services hosted on the internet servers. Various cloud applications like Google Drive, Google Mail, Drop Box, Microsoft Skydrive, Prime Desk, SOS Online Backup and many more apps like these are available free of cost to the user and can be accessed anytime from any corner of the world. Hence, cloud computing has a great significance in sharing and storing numerous amount of data and it also saves the time and energy of the users. 

CRM and ERP in Cloud Computing – 

What is CRM? 
CRM stands for Customer Relationship Management and is a software that is hosted in cloud so that the users can access the information using internet. CRM software provides high level of security and scalability to its users and can be easily used on mobile phones to access the data. 
Now a days, many business vendors and service providers are using these CRM software to manage the resources so that the user can access them via internet. Moving the business computation from desktop to the cloud is proving a beneficial step in both the IT and Non-IT fields. Some of the major CRM vendors include Oracle Siebel, Mothernode CRM, Microsoft Dynamics CRM, Infor CRM, SAGE CRM, NetSuite CRM. 

Advantages: Few advantages of using CRM are as follows: 

  • High reliability and scalability
  • Easy to use
  • Highly secured
  • Provides flexibility to users and service providers
  • Easily accessible

What is ERP? 
ERP is an abbreviation for Enterprise Resource Planning and is a software similar to CRM that is hosted on cloud servers which helps the enterprises to manage and manipulate their business data as per their needs and user requirements. ERP software follows pay per use methodologies of payment, that is at the end of the month, the enterprise pay the amount as per the cloud resources utilized by them. There are various ERP vendors available like Oracle, SAP, Epicor, SAGE, Microsoft Dynamics, Lawson Softwares and many more. 

Advantages: Few advantages of using ERP softwares are: 

  • Cost effective
  • High mobility
  • Increase in productivity
  • No security issues
  • Scalable and efficient


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Last Updated : 05 Jul, 2023
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