10 AI Chatbots for Survey and Feedback Collection

With the speed of development and changes in digital products nowadays, any business, or non-commercial organization needs feedback from the customers, employees, the potential users of their service to stay competitive and respond to their needs. AI bots have developed among other assets as powerful tools for facilitating this process, which instead of being boring and tedious give a platform to the collection process that is just the opposite: interactive and engaging.

While this dynamic world is constantly changing, AI chatbots for survey and feedback collection represent not only a fashion but a strategically business-driven necessity for companies.

In this article, we will discuss the Top 10 AI chatbots for survey and feedback collection which aim to make better decisions and provide useful steps and information.

10 AI Chatbots for Survey and Feedback Collection

Tidio

Tidio is an AI chatbot for Survey and Feedback Collection and a powerful platform for customer care chatbots that comes with a live chat option and a no-code bot builder. Customers can employ Lyro, Tidio’s virtual AI assistant, in addition to automated chat flows.

Features

• Tidio offers live chat features for immediate client assistance and interaction.
• To help users even when humans are not accessible, Tidio provides programmable chatbots.
• To gather leads and develop them via focused email campaigns, Tidio integrates with email marketing systems.

Pros

• Efficient in managing a high amount of inquiries
• Easy to set up and work with current platforms
• Support for multiple languages improves global usability

Cons

• Basic features included in the free edition
• Upgraded features come at an extra cost.

Pricing

• Free version
• Lyro AI: $39 per month
• Tidio+: $499 per month

Link: https://www.tidio.com/

Gorgias

Gorgias is an AI chatbot for Survey and Feedback Collection which is an excellent choice for medium-sized enterprises because it integrates a ticketing system with a Shopify chatbot solution. This platform helps track and segment data, enabling businesses to provide a more customized experience for their clients.

Features

• Gorgias provides consistent customer support via email, chat, SMS, and social media platforms.
• It offers a comprehensive collection of automation tools, like workflows and macros, to improve efficiency and optimize customer support processes.
• Gorgias easily interfaces with well-known e-commerce systems, such as Shopify and Magento.

Pros

• Connections to messaging apps, social media sites, etc.
• Customer service chat flows Sentiment and intent recognition.
• There are tracking updates available.

Cons:

• It primarily focuses on e-commerce
• It has restricted reporting capabilities
• e a bit pricy for beginners

Pricing

• Starter: $10 per month
• Basic: $50 per month
• Pro: $300 per month
• Advanced: $750 per month
• Enterprise: Custom

Link: https://www.gorgias.com/

Intercom

Intercom is an AI chatbot for Survey and Feedback Collection for customer care and is perfect for large companies and businesses. With the many capabilities that Intercom offers, your business may enhance client interactions and experiences. It provides chat surveys to track customer involvement, gather input from clients, and automatically classify visitors. It also enables you to add rules to your support funnel so that workflow automation is improved.

Features

• Real-time chat features on Intercom allow for immediate assistance and communication.
• With the help of its targeted messaging tools, organizations may deliver customized messages to specific users depending on their behaviour and features.
• Through platform and tool integration, intercom improves customer interaction productivity by optimizing procedures.

Pros

• Incredibly adaptable for a range of applications
• Broad capabilities for third-party integration
• Strong analytics to assess effectiveness and engagement

Cons

• Expensive costs may be above the range for smaller companies.
• Complex features may need specialized management.
• Integration and customization may need a large setup time.

Pricing

• Free version
• Essential: $39 per month
• Advanced: $99 per month
• Expert: $139 per month

Link: https://www.intercom.com/

Hubspot

HubSpot is an AI chatbot for Survey and Feedback Collection which primarily provides sales and marketing software to assist your company in increasing its revenue and subscriber base. To better manage your interactions and keep track of your customer conversations, it offers a CRM system. All things considered, this chatbot platform for customer care offers you an excellent set of capabilities to assist you in marketing, sales, and customer support.

Features

• HubSpot provides an extensive range of inbound marketing solutions, including as social media management, email marketing, and CRM.
• Even for those without technical experience, its user-friendly drag-and-drop editor makes creating landing sites and email campaigns easier.
• Actionable insights into marketing performance are provided by HubSpot’s strong analytics.

Pros

• A simple and well-structured user interface
• A common mailbox for all requests from clients
• Numerous connectors, including Gmail, Zapier, and Salesforce

Cons

• It has limited analytics for chatbots
• Setting up the knowledge base might be challenging.
• It has limited customization options

Pricing

• Free version
• Marketing Hub Professional: $800 per month
• Marketing Hub Enterprise: $3,600 per month

Link: https://www.hubspot.com/

Zendesk

Zendesk is a cloud-based AI chatbot for Survey and Feedback Collection that comes with web SDKs, agent role permissions, and operational hours. This tool can be used on any platform you choose, such as social media, email, WhatsApp, and more.

Features

• Zendesk provides multichannel support, which enables companies to communicate with clients via phone, chat, email, and social media.
• Its ticketing system streamlines operations and guarantees prompt responses by gathering client enquiries into a single dashboard.
• Customers can use Zendesk’s knowledge base to independently research answers to frequently asked issues.

Pros

• It has Pre-chat forms offline
• Provides a live peek of website visitors
• It is Available in multiple languages

Cons

• There were a few reported problems with data transfer.
• There is room for improvement in the system layout and navigation.
• It is not beginner-friendly

Pricing

• 14 days free trial
• Support Team: $19 per month
• Support Professional: $55 per month
• Support Enterprise: $115 per month

Link: https://www.zendesk.com/in/

Ada

Ada is an AI chatbot for Survey and Feedback Collection and a powerful platform that can completely change the customer experience. You can use the tool to train your chatbot and guide it in the direction of improvement over time. You may also use it to automate customer assistance in a variety of languages and platforms.

Features

• By automating client interactions with personalized responses, Ada’s AI-powered chatbot lowers response times and raises customer satisfaction.
• It provides an easy interface with current systems, facilitating data interchange and improving process effectiveness.
• To monitor performance indicators and pinpoint areas.

Pros

• It has a Drag-and-drop chatbot creator
• Comes with AI automatic resolution measuring Connectivity
• Has adaptable API integrations

Cons

• When collecting data, numbers sometimes conflict.
• Some users encountered errors when utilizing integrations.
• It has limited customization options and choices

Pricing

• Contact Sales

Link: https://www.ada.cx/

ProProfs Desk

ProProfs Desk is a cloud-based support tool and an AI chatbot for Survey and Feedback Collection that helps companies cultivate a good relationship with their customers. With its strengthened support management dashboard, agents can handle tickets more quickly.

Features

• ProProfs Help Desk provides an adaptable ticketing system for effective handling of client enquiries.
• Customers can independently locate solutions through its self-service portal.
• For efficient workflow management, the ProProfs Help Desk connects easily with other ProProfs solutions and well-known business applications.

Pros

• Ready-made answers to utilize as preset responses
• System for tracking issues and managing incidents
• Analytics and reporting are accessible

Cons

• Options for integration might be made better
• The only accessible IT ticketing management is minimal.
• It doesn’t have a user-friendly interface

Pricing.

• Free version
• $19.99 per month

Link: https://www.proprofsdesk.com/

Zoho Desk

An AI chatbot for Survey and Feedback Collection for managing help desks, Zoho Desk gives you complete client accessibility and expedient customer support. Zia, Zoho’s relevant AI, will be available to you in addition to ticket management, automation, and self-service options. With reply support, ticket auto-tagging, and a knowledge base (KB) bot, this application enables your team to work even more efficiently together.

Features

• Businesses can interact with consumers via email, phone, chat, social media
• To improve agent productivity and efficiency it has Zia, its AI-powered assistant.
• Zoho Desk provides advanced reporting and analytics tools.

Pros

• It has Multichannel online, email, and social media services
• It is a Knowledge base and multi-brand assistance center
• Generative AI is available.

Cons

• More time is needed to fully grasp the learning curve.
• Smoother and more user-friendly integrations would be ideal.
• It may be a bit pricy for beginners

Pricing

• Free trial
• Standard: Rs 800 per year
• Professional: Rs 1,400 per year
• Enterprise: Rs 2,400 per year

Link: https://www.zoho.com/desk/

Freshchat

Freshchat is an AI chatbot for Survey and Feedback Collection developed by Freshworks that includes AI-powered chatbots and a live chat function. With its web chat widget, FAQ base, prefabricated responses, and multichannel functionality, it provides all the tools you might need to interact with clients.

Features

• To anticipate customer patterns and behaviour, Salesforce Einstein provides predictive analytics.
• It offers AI-powered insights to enhance decision-making and maximize sales strategies.
• Salesforce Einstein makes customized product suggestions according to the tastes and purchasing habits of its users.

Pros

• Uses AI to improve CRM insights
• Adaptable to particular business procedures
• Robust assistance for Salesforce users

Cons

• High expense, particularly for smaller companies
• Mainly depends on the Salesforce ecosystem
• Difficult to set up and maintain without the right training

Pricing

• Free
• Growth: Rs 1,499 per month
• Pro: Rs 3,999 per month
• Enterprise: Rs 6,399 per month

Link: https://www.freshworks.com/live-chat-software/

Drift

Drift is a fantastic platform and an AI chatbot for Survey and Feedback Collection that allows you to customize conversations at every point of the customer journey. It includes ChatGPT-powered capabilities and patented conversational AI.

Features

• For immediate engagement and lead qualifying, Drift provides intelligent chatbots.
• To enable tailored communications with target accounts, Drift easily interfaces with ABM platforms.
• Drift makes it easy to communicate with leads and customers in real time, which builds deep bonds.

Pros

• Maximizes sales conversion and lead creation
• Interaction in real time with website users
• Detailed performance tracking analytics

Cons

• Expensive entry-level plans
• Less adaptable for other purposes and primarily focused on sales
• Needs a lot of integration work to function fully.

Pricing:

• Premium: $2,500 per month
• Advanced and Enterprise: Custom pricing

Link: https://www.drift.com/

Conclusion

The development of AI chatbots has completely changed the survey and feedback-collecting scene. These ten platforms provide a range of capabilities to meet the demands of companies and organizations looking to gain insightful information from their users, staff, or clients. Each chatbot has a unique benefit for speeding the feedback-gathering process, ranging from the conversational features of Freshchat and Zoho Survey to the user-friendly interfaces of Drift and Ada.

These artificial intelligence chatbots enable businesses to make data-driven decisions and promote meaningful connections with their stakeholders, whether through automation, omnichannel assistance, or robust analytics. Adopting AI chatbots for survey and feedback gathering is not merely a trend; for companies that value customer pleasure and ongoing development, it is a strategic necessity.

FAQs – Best AI Chatbots for Survey and Feedback Collection

What is a chatbot survey?

Chatbots are using Artificial Intelligence to help online businesses collect data with conversational surveys.

How can AI-based chatbots improve customer satisfaction?

AI-powered chatbots can handle a variety of customer queries, such as product information, order status, and troubleshooting.

Is Siri a chatbot?

Yes, Technologies like Siri, Alexa and Google Assistant that are ubiquitous in every household today are excellent examples of conversational AI.