Top 12 AI Tools for Customer Support and Chatbots: 2024

In today’s rapidly evolving digital landscape, providing exceptional customer support is paramount for businesses to Survive. With the increasing demand for instant assistance and personalized interactions, integrating AI tools for customer support and chatbots has become essential. These innovative solutions not only streamline customer service processes but also enhance customer satisfaction and engagement.

AI Tools for Customer Support and Chatbots

In this article, we will explore the top 12 AI tools for customer support and chatbots in 2024. Whether you’re a small startup or a multinational corporation, integrating these tools into your customer service strategy can significantly elevate your brand’s reputation and drive business growth. Let’s dive into the world of AI-driven customer support solutions and discover how they can empower your organization to deliver unparalleled customer experiences.

Top 12 AI Tools for Customer Support and Chatbots: 2024

12 Best AI Tools for Customer Service

Here is a list of the top 12 AI tools for customer support and Chatbots for 2024:

1. Custify

Custify is one of the 12 AI tools for customer support and Chatbots for 2024. This customer service AI tool primarily assists customer service teams in leveraging data from customer interactions for business growth. The platform processes analyzes and integrates customer data into one place.

Tool link: https://www.custify.com/

Features:

• KPI tracking is one of the major feature of Custify.
• Activity creation is another important aspect of this tool.
• Client Communication and interactions are considered as one of the features of Custify.

Pros:

• Enables customer service interactions
• It is simple and easy to use

Cons:

• Some users may face difficulty in integration with existing systems
• Limited customization options available

Pricing:

• $999 up to three full users.

2. Freshdesk

Freshdesk is another 12 AI tools for customer support and Chatbots for 2024. It is a customer service tool that primarily helps customer support teams. Freshdesk has a range of tools and flexibility when meeting customer service demands. It offers instant and appropriate responses and support to its customers.

Tool link: https://www.freshworks.com/freshdesk/

Features:

• It has a centralized ticketing system that manages customer queries and issues
• It offers services to customers across the globe, supporting multiple languages
• It delivers service across multiple messaging channels like WhatsApp, SMS, etc.

Pros:

• Enhances agent productivity
• Offers real-time engagement

Cons:

• Expensive compared to other AI customer service software
• Users may face customization limitations

Pricing:

• Free
• Monthly: $99/month

3. Tidio

Another one of the 12 AI tools for customer support and Chatbots for 2024 is Tidio. It delivers a holistic customer service solution by merging live chat, chatbots and email marketing. It consolidates AI through chatbots designed to interact with customers as if they were human beings.

Tool link: https://www.tidio.com/

Features:

• Includes Visitor List that uses AI to trace and display the visitors, details about their locations and pages they access.
• It ensures real-time customer support and interaction.

Pros:

• Easily integrates with websites and platforms
• It’s easy to navigate and set up

Cons:

• Expensive compared to other AI Tools
• Limited features in the free plan

Pricing:

• Free
• Paid subscription: $29/month

4. LiveHelpNow

A customer support software company, LiveHelpNow provides extensive solutions in customer service. This is also one of the notable AI tools among the 12 AI tools for customer support and Chatbots and it offers a unique blend of live chat, email ticketing and knowledge base capabilities all in one platform.

Tool link: https://livehelpnow.net/

Features:

• One of it’s features include AI-powered chatbots
• It includes call deflection
• It manages tools for the Workforce.

Pros:

• Caters to teams of varying sizes
• Facilitates business growth

Cons:

• Limited Customer options
• System glitches

Pricing:

• 30 day free trial
• $9/agent/trial

5. Zoho Desk

Zoho Desk is also one of the 12 AI tools for customer support and Chatbots for 2024. This AI-powered Assistant helps accomplish everyday chatbot tasks. It is also trained in tasks of editing and placing an order as per the customer’s requirements and instructions.

Tool link: https://www.zoho.com/spark/custom-training/desk.htm

Features:

• Centralized Ticketing System that manages customer inquiries
• It automates routine tasks
• Offers self-service options through FAQs and forums

Pros:

• Alters information into graphics and lists for smooth understanding and analysis
• Has an intuitive development interface

Cons:

• Limited reporting capabilities
• Steep learning curve

Pricing:

• 15 day free trial
• $14/user/month

6. Kustomer

Another one of the 12 AI tools for customer support and Chatbots is Kustomer. It is a customer service CRM platform. It integrates AI in several ways and smooth-runs the customer experiences by providing omnichannel messaging.

Tool link: https://www.kustomer.com/

Features:

• Powerful Multi-channel bots that automate routine agent conversations
• Unified Customer View is a feature of this tool, which helps in enhanced product.
• AI-driven approach is another aspect which is what makes this tool worth using.

Pros:

• Provides a unified platform for customer service
• Is easy to integrate with third-party tools and applications

Cons:

• Pricing of Customers may be expensive for smaller business
• As a cloud-based platform that relies on internet connectivity.

Pricing:

• $89 per month

7. HubSpot

HubSpot, a CRM platform that works through AI tools for Customer Support and Chatbots designed for customer queries around the clock. It provides software and resources for managing customer relationships-powered-powered chatbots.

Tool link: https://www.hubspot.com/products/crm

Features:

• Workflow automation can be defined as one of the important features which makes this tool worth using.
• Ticketing System is another feature, which one gets with the usage of HubSpot.

Pros:

• Offers sales, marketing as well as customer service tools all in one platform
• Automates routine tasks and enhances efficiency

Cons:

• Price relatively high for small businesses
• Limited customization options

Pricing:

• Free trial
• Monthly: $45/month

8. Balto

Balto which is an AI-powered customer service tool that offers guidance to customer agents. It is also one of the 12 AI tools for customer support and Chatbots which sends messages to agents or managers in real time allowing for real-time interventions.

Tool link: https://www.balto.ai/

Features:

• It’s a Real-time Notetaker through AI that automatically transcribe all-time real-time.
• It includes Speech recognition
• Enables customization of alerts based on particular words

Pros:

• Highly efficient in providing instant feedback, saving time and resources
• Ensures smooth incorporation into call center operations

Cons:

• Dependency on speech recognition can be counter-productive
• Beneficial particularly only in call centers, otherwise limited scope.

Pricing:

• 14 day free trial
• Monthly: $60/ month
• Annually: $ 432/ year

9. Brainfish

Brainfish is an AI Tools for customer service in which AI is primarily generated through natural language processing and ML algorithms. Through such technologies, the platform analyzes customer concerns and offers instant responses.

Tool link: https://www.brainfi.sh/

Features:

• Detection rate is a unique feature of Brainfish.
• Enabling imports from various sources is another important feature of this AI Chatbot tool.
• Increased resolution rate can also be counted as an important tool for enhancement in work, and quality.

Pros:

• Comprehend and answer one’s customers simultaneously
• Reduction in support volume

Cons:

• It requires time to AI generated functions
• Time-consuming

Pricing:

• Free plan
• Paid subscription: $45/month (for two user seats)

10. Conversica

A customer service AI tool built to assist marketing and sales teams. It helps to engage potential customers depending on the services being offered in an effective way.

Tool link: https://www.conversica.com/

Features:

• Ability to conduct A/B testing is considered as one of the best feature of the tool.
• Enables messaging of different lead segments is another feature which is also considered as the best feature.

Pros:

• Uses AI in engaging and nurturing leads
• Suitable for businesses with extensive customer services

Cons:

• Price is higher for use in small businesses
• Requires technical expertise

Pricing:

• Free trial
• $1,499 per installation

11. Zendesk

Zendesk is a AI tools for customer service platform that leverages AI to centralize all service interactions as well as customer history in one unified interface. Additionally, it helps identify and categorize customer queries, leading them to the exact agent and department.

Tool link: www.zendesk.com

Features:

• Zendesk Answer Bot through ML delivers instant and precise responses
• It includes Multi-channel support
• It is a Knowledge-based AI platform

Pros:

• Offers insights into customer experiences
• Powers proactive customer engagement strategies

Cons:

• Can be expensive for small businesses
• Requires a stable internet connection

Pricing:

• $115/ month

12. Drift

Drift is built primarily for teams that want to communicate with potential customers in real-time on the company website. It is designed in a way that aids service teams in fetching the appropriate leads to be transferred to interaction with human agents.

Tool link: https://www.drift.com/

Features:

• Includes real-time monitoring
• It is adaptable with other platforms.

Pros:

• Helps models adapt to evolving data
• It allows proactive adjustments while maintaining model effectiveness.

Cons:

• Implementing it may be a complex process
• It may produce false positives.

Pricing:

• Free for live chat and one seat only
• Premium: $600/ month (10seats)

Comparison of the Customer Support Tools

Let us look at a comparison table of the 12 AI tools for customer support and Chatbots for 2024:

Tool Name	Purpose	Pros	Cons
Custify	Customer service interaction	Simple and easy to use	Limited customized choices
Freshdesk	Automates repetitive tasks in customer service	Accelerates agent productivity	Expensive
Trivia	Email marketing and Live chats	Easy to setup	Limited features
LiveHelpNow	Social media integration Ticketing System	Caters to various teams of all sizes	Limited customized choices
Zoho Desk	Editing and Chatbots	Transforms information into graphics and links	Steep learning curves
Kustomer	Real time analytics and Chatbots	Unified platforms for customer service	System glitches
HubSpot	Ticketing System Chatbots	Automates routine tasks	Limited Customization options
Balto	Customer service	Saves time	Limited scope
Brainfish	Customer service interaction	Instant response times	Steep learning curve
Conversica	Marketing and sales team	AI automated approach	Requires technical expertise
Zendesk	Categorize customer queries	Proactive customer engagement strategies	Dependent on a stable internet connection
Drift	Customer service companies	Real-time monitoring	May produce false positives

Conclusion

With time and advancement in technology, AI technology has become one of the biggest boons for society, especially for the industrial site. Various tough jobs are being completed because of AI technology. For customer support and chatbot purposes as well, chatbot has been a very effective feature.

Additionally, these tools are suitable for various kinds of industries, making them universally acceptable and an indispensable part of modern customer service and chatbots. Thus, the above-mentioned 12 AI Tools for Customer Support and Chatbots for 2024 serve as valuable assets in fostering and ensuring a competitive atmosphere in the market.

AI tool for Customer Support and Chatbots – FAQs

Which is regarded as the best AI for customer service?

It is difficult to choose the best AI application but amongst all 12 AI tools for customer support and Chatbots for 2024, Freshdesk can be considered to be the best AI option for customer service.

What are the features of the AI-powered assistant Zohodesk?

Zoho Desk mainly provides a centralized ticketing system which has an intuitive development interface.

What are the AI tools mostly made up of?

AI tools are made up of machine learning or ML.