Trending Conversational AI Platforms in 2024

Are you looking for a platform that can help you complete your tasks quickly and easily? Today we have brought you some selected AI conversational platforms with the help of which you can do your work very comfortably. These tools understand the commands that you can give through text or in your natural language. Nowadays these platforms are trending because they save a lot of time and gradually their demand is increasing in companies also. So now let’s know more deeply about these platforms.

Trending Conversational AI Platforms

A quick overview of the best conversational AI platforms

AI Platforms	Best Feature	Multiple Channels	Natural language Interpretation	Beginning Cost
Cognigy.AI	Real-time AI Coaching	Yes	Yes	Available on request.
Acquire	Ease of use and simplicity	Yes	Yes	$500 per month billed annually plus $25 per agent per month
Amazon Lex	Affordability	Yes	Yes	$0.004 for speech requests and $0.00075 for text
Microsoft Bot Framework	Interaction with users	Yes	Yes	$0.50 per 1,000 message
Oracle Digital Assistant	Operational Tasks	Yes	Yes	$0.0232 unit price per request
IBM Watson Assistant	Features	Yes	Yes	$140 per month
Yellow.ai	Interface	Yes	Yes	Available on request.

1. Cognigy.AI

Cognigy. AI is a conversational platform with the help of which you can easily automate contact centres for employees and customers. It helps customers by providing customer service solutions such as agents, conversational IVR and assistants, and smart self-service. Through this platform, users can simply integrate with backend systems, design conversational flows, and change the behavior of virtual assistants or chatbots for their specific business needs.

You can create meaningful connections and foster customer loyalty through tailored experiences. The demo of the workings of this platform on its official website.

Features

• Create AI agents for your business.
• Join existing systems without the need to replace or disrupt them.
• Easily create AI agents to support your customers and agents.
• Real-time AI coaching to empower your workforce.

2. Acquire.io

Aquire.io is a very helpful platform for users as it communicates with customers to resolve issues faster by moving across channels that are convenient for both. It has various options for communication, such as video calling, AI chatbots, voice calling, and acquiring AI platforms that empower users to help customers solving complex issues in real-time. The main goal of Acquire.io is to provide top services to its customers,advance customer support efficiency, and increase conversions.

Features

• Live chat software for connected conversations.
• It provide customer information across your tech stack to build workflows .
• Continue the conversation via text with IVR deflection.
• No third-party integration or engineering work is required.

3. Amazon Lex

This is a chatbot-building platform by AWS, so its benefits are also very incredible. Amazon Lex provides you with a service that can be very helpful for you in building conversational interfaces using voice and text. Its automatic speech recognition feature easily converts your spoken language into text, and text-to-speech converts text into spoken language. You can easily build virtual agents and voice assistants. Multiple components are available that are helpful for users to build smart conversational AI solutions for their businesses.

Features

• Add AI to understand your intent, automate simple tasks, and maintain context.
• Quickly design omnichannel conversational AI in one click.
• Easily connect with other AWS services to execute business logic, query data, and more.

4. Microsoft Bot Framework

Microsoft Bot Framework is a platform for developing conversational AI chatbots that are able to communicate with users on websites, Slack, Facebook and other channels. It works with both no-code and code-first methodologies. Its language component allows you to create natural language experiences.  It offers you speech components that reply to customers in a natural language in a branded voice, translate, hear commands, and identify individual speakers.

Features

• Build, test, and connect bots with open-source SDK tools.
• Secure, scalable, global solutions that integrate with your existing IT ecosystem.
• Create an AI experience that can extend your brand.

5. Oracle Digital Assistant

With chat, text, and voice interfaces, Oracle Digital Assistant offers a comprehensive AI platform for creating conversational experiences for business applications. Oracle Digital Assistant is incredible platform that you can use to create chatbots that can understand user intents, converse in natural language, and respond appropriately. Using Oracle Digital Assistant, you can simply connect with a AI chatbot through channels such as Microsoft Teams or Facebook on your website.

Features

• Simply communicate with the business application using voice commands.
• Common conversations meant to derive accurate intent and context.
• Built-in analytics that identify conversational bottlenecks and usage patterns.

6. IBM Watson Assistant

Leading conversational AI platform IBM Watson Assistant is made to give you exceptional experiences while lowering the hassles of traditional assistance. Delivering automatic self-service support across many channels is a well-known feature of this product. You can create an AI chatbot with this application that can be taught to comprehend user requests and adjust to your business settings.

Features

• AI chatbot that understands human conversation and improves the customer experience accordingly.
• Protect your chatbot’s data privacy and protect customers against vulnerabilities.
• This lets you provide your AI voice chatbot a clear and friendly voice.

7. Yellow.ai

Yellow.ai is one of the top-performing AI conversational tools that is built on a multi-LLM architecture. Scale, speed, and accuracy are continuously trained through billions of conversations on this dynamic automation platform. It can reduce operating costs by automatingconversation across channels. You can perform conversations across email, text, and voice. Yellow.ai is fluent in over 135 languages and supports over 35 channels.

Features

• Using it allows you to design and deploy your agent with no prior knowledge of AI with excellent speed.
• Supports multiple concurrent call capacities.
• Generative AI capabilities in any virtual assistant 

Final-Words

The upcoming time is of AI and this thing is so strong that AI will dominate in every area. Nowadays everyone is searching for such AI platforms with the help of which they can do their work easily and quickly without wasting time. As you have read above, we have told you about the top AI conversational platforms you can use to do your work. The most important thing is that gradually in the future these AI platforms are going to boom. The more you use them, the deeper you know about them and use them efficiently to grow. So go ahead and choose the platform as per your need and use it.