Fireflies AI vs Gong: Which AI Tool is best in 2024?

Are you in sales, user-experience research, or hiring process? If you are in any of these industries, you need something reliable that can record or transcribe your video calls in minutes. Isn’t it?

Artificial intelligence automates the transcription process to help you focus on high-value activities. Many AI transcription tools are trained using vast amounts of data to perform processes like note-taking, subtitling, captioning, and much more.

If you are looking for all-in-one software that can analyze sales calls and automate your meeting notes, two of the market leaders are Fireflies AI and Gong.

In this article, we will discuss Fireflies AI vs Gong and help you decide which one suits your needs. So, let’s start the comparison by understanding both platforms in-depth.

What is Fireflies AI?

Fireflies AI is an excellent tool that captures video and audio, and generates transcripts. It delivers a solution with the highest transcription accuracy, analytics, and coaching capabilities.

FireFlies constantly evolves with the latest technology, such as AI features and GPT4. This platform lets your team summarize, search, and analyze voice conversations across several video-conferencing apps, dialers, and audio files.

The platform integrates with apps like Zoom, Google Meet, Aircall, Ringcentral, Teams, Webex and many more.

Features of Fireflies AI

If you want a solution that is easy to onboard without requiring hours of training or expert assistance, choose Fireflies. This mighty AI-powered note-taking and meeting organization tool has a lot to offer, such as:

1. Powerful Search Capabilities

With this platform’s smart search capabilities, users can search for relevant keywords, themes, and topics such as dates, questions, metrics, action items, etc. Moreover, FireFlies also facilitates the creation of your own custom topic trackers.

2. Robust Integrations

Fireflies has a large number of integrations with renowned CRMs such as SalesForce, HubSpot, and many more to store all important data. Besides, this platform also integrates with tools like Slack for better team collaboration and Dropbox in order to keep data stored for the long haul. You can also integrate FireFlies with apps like Zapier to transcribe audio files effortlessly.

3. Collaboration

This go-to tool provides a new way to share and collaborate by turning important parts of calls into shareable soundbite snippets. It also allows your team to leave comments or reactions at different parts of calls and see how everyone is contributing.

4. Auto Join Meetings

FireFlies allows you to transcribe meetings and track the conversation topics effortlessly. Its Fred Bot facilitates joining your calendar meetings and transcribing them in real time, which reduces the load of attending consecutive virtual sessions.

Visit Here: https://fireflies.ai/

Pricing Model of FireFlies

Here are all the plans of FireFlies you can choose from:

Free ($0)- For individuals	Pro ($18 per seat/month)- For Individuals and small teams	Business ($29 per seat/month)- For fast growing businesses	Enterprise ($39 per seat/month billed annually)- For large enterprises
Unlimited transcription	Unlimited transcription	Unlimited transcription
Limited AI Summaries	Unlimited AI Summaries	Unlimited AI Summaries	Unlimited AI Summaries
800 mins of storage/seat	8,000 mins of storage/seat	Unlimited storage	Unlimited storage
Record Zoom, GMeet, MS Teams, and more	Everything in Free, Plus	Everything in Pro, Plus	Everything in Business, Plus
Transcription for 69+ languages	New AI Apps	Video screen capture	Custom data retention
Search within meetings	Download transcripts & recordings	Conversation intelligence	Onboarding program
Playback (1x, 1.25x, 1.5x, 1.75x, 2x)	Smart search filters	Team insights (For admins)	Dedicated account manager
Comments & reactions	Keywords & topic tracking	Unlimited public & private channels	SSO
Clip out moments as soundbites	Meeting speaker talk-time	User Groups COMING SOON	Private Storage
Global search	Unlimited public channels	API access	HIPAA Compliance
Uploads	Custom vocabulary	Unlimited integrations	Dedicated support
3 public channels	CRM, Zapier, Slack integrations	Priority support	Payments by invoice

What is Gong?

Gong is a revenue intelligence platform that leverages AI and machine learning to track, list, and analyze sales calls. This platform is known as one of the first movers in the realm of conversion intelligence.

It uses customer interactions to deliver insights at scale and data instead of opinions to make accurate decisions. Most businesses and large organizations use this tool for sales forecasting and deal predictions.

Leveraging the power of Gong also enables users to record and transcribe their sales calls to spot areas of improvement within their sales teams and identify key performers.

Features of Gong

Now that you know the features of FireFlies, analyzing Gong features is also essential to compare these two platforms, FireFlies AI vs Gong quickly:

1. Integrations

Gong offers a variety of integrations with customer relationship management tools, including SalesForce, Klue, Slack, Google Workspace, Highspot, Amazon Connect Close.io, and many more. Besides CRMs, it can also integrate with Zapier to enhance automation & workflow.

2. Increase Security

It combines enterprise-grade features with comprehensive applications, networks, and systems audits to protect customer data. These features include GDPR, application security, a data center, and network security.

3. Conversion Analytics

It uses advanced AI algorithms to extract valuable insights after analyzing sales conversions. The first thing Gong does is identify the keywords, audience intent, sales techniques, and other crucial data points to enhance the sales teams’ understanding of what is working best for them.

4. Competitor Analysis

It provides competitive intelligence by identifying competitors during sales interactions. Gong helps you evaluate their strengths & weaknesses, based on which you better understand the competitive analysis.

5. Forecasting & Data-Driven Decision Making

This platform leverages historical data and conversion analytics to generate precise sales forecasts. Primarily, Gong identifies the latest industry trends and sets realistic targets that provide data-driven insights to sales managers and help them make informed decisions.

Visit Here: https://www.gong.io/home/

Pricing Module of Gong

The pricing structure of Gong depends on a few factors, such as your team size and the purpose of using this tool. As you select your team size and choose whether you want this tool to help your team with Coaching, Deal Management, GTM Analytics, Better Rep Efficiency, Prospecting, or Forecasting, Gong will ask you to enter your work email ID and personal details.

Its team will get back to you with a customized proposal for you. But how does Gong’s pricing work? It is based on these 3 factors:

1. Seat Edition

Its pricing depends on the edition of licenses that meet the requirements of your business.

2. Optional Products

Opting for additional products to achieve higher visibility affects your subscription cost.

3. Platform Subscription

Its fixed annual subscription covers unlimited collaborators, CSM resources, unlimited data storage & export, and more.

FireFlies AI vs Gong: Comparison Chart

Find out the specifications for each tool and compare which one will help you achieve your business objectives:

Specifications	FireFlies AI	Gong
Free trial	It offers a free trial	Gong does not offer any free trial
User Friendly	FireFlies does not have many features when compared to Gong, but it is easier and quicker to use	This platform is for businesses to reach their potential and enables customer-facing teams to take advantage of their most valuable assets – customer interactions and has a better deal board, thus it may involve complexities
Purpose	FireFlies is used to transcribe interviews from dialers, video conferencing platforms, and audio/video files and automate meeting notes to focus more on closing positions.	Gong enables you to see your buyer’s and competitor’s activity insights and helps you make informed decisions by identifying potential deals for your business
Speaker Recognition	It does not offer any form of speaker recognition	It features a speaker recognition tool

FireFlies AI or Gong: Which is the Best AI tool?

So, which one should you choose when we compare FireFlies AI vs Gong in this article? If you are an individual or small business looking for a budgeted tool to record and transcribe meetings, FireFlies AI is a go-to tool. Another good part about this platform is its intuitive interface, making it perfect even for beginners.

In contrast, Gong is an AI platform for revenue teams that tailors specific plans to your business needs. Although it is a costly option when compared to FireFlies AI, it is worth it if you want to improve your sales pitches and ramp productivity through automation & guidance.

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Conclusion

After all is said and done, choosing between FireFlies AI vs Gong depends on your business goals. If you are looking for a free transcriber that is easy to use, look no further than FireFlies AI. Simultaneously, Gong acts as an excellent solution for your revenue team that can integrate with numerous tools to improve the data it’s using.

So, which one would you choose to scale your business without denting its business growth?

FAQs – Fireflies AI vs Gong

Is FireFlies AI secure?

FireFlies fully caters to industry-grade security standards. The platform encrypts your data at rest and in transit in AWS S3, including calendar events, emails, or other identifiable metadata. Here, encryption at rest signifies protecting data by storing it on a disk or backup media.

Can FireFlies AI record phone calls?

FireFlies can automatically record your phone calls, or if you do not want to record every call through this platform, you can manually invite the bot to your conversation in a few steps. One of its USPs is that it supports all renowned dialers and video conferencing platforms.

Why is Gong so expensive?

One factor contributing to Gong’s high cost is that they were the first to enter the revenue intelligence market. Another reason is its robust and tailored solutions that help elevate your business by gathering, analyzing, and interpreting sales data to make informed business decisions.