7 Best AI Tools for IT Professionals (2024)

With time and technology, the one thing that has been through major upliftment and development is the IT sector. As the IT industry keeps on growing with time, managing the work of the IT sector becomes one great task that needs to be done with accuracy and professionalism. Starting from keeping the systems up to date to monitoring the infrastructure, and driving strategic initiatives successfully, the IT professionals do have a lot on their plate.

But, with the invention of artificial intelligence, IT professionals seem to be blessed with the best. These AI tools for IT professionals have been a boon for the industrial training sector.

AI-powered tools have been a life-saving factor and are completely changing the world dynamics. Below, we will be looking at some of the best AI Tools for IT professionals along with their features, pros and cons, and also the pricing.

7 Best AI Tools for IT Professionals in 2024

The AI tools for IT professionals are completely changing work efficiency. These AI tools have simplified most of the complex IT tasks and have also boosted the productivity level. We shall now look at some of the Best AI software for IT pros in 2024:

1. ServiceDesk Plus

ManageEngine’s ServiceDesk Plus is one of the best AI tools for IT professionals that uses AI to revolutionize the field of IT service management. Indeed, this type of software uses AI to make IT operations easier and bring productivity. Some of the major benefits offered by this AI app are automated ticket routing, intelligent asset tracking or proactive issue identification.

Features:

• Incident and problem management
• Asset tracking knowledge base self-service portal.
• Support of the ITIL framework and automation, mobile access options implemented; as well as reporting tools.

Pricing:

• Standard: $10.00
• Professional: $21.00
• Enterprise: $50.00

Pros:

• Comprehensive ITSM features.
• Adjustable to various business sizes.

Cons:

• Advanced features have a steeper learning curve.
• Some users perceive the interface as less intuitive.

Website link: https://servicedeskplus.com/

2. Freshservice

Freshworks is another AI tool for IT professionals that introduced a new generation of IT service management entitled “Freshservice” by infusing artificial intelligence into ITSM. Deep down, Freshservice is a powerful integrated ITSM platform. It ranges from the operation of a service desk to IT infrastructure management.

Features:

• ITIL conformed service desk, incident management system
• Asset management knowledge base.
• Automation, collaborative tools, a mobile app and analytics reporting.

Pricing:

• Starter: $19.00
• Growth: $49.00
• Pro: $95.00
• Enterprise: $119.00

Pros:

• User-friendly interface.
• Excellent integration capabilities with third-party apps.

Cons:

• Some of the advanced features might need premium plans.
• The reporting options are limited for some users.

Website link: https://www.freshworks.com/freshservice/

3. Rasa

When we talk about enterprise-level custom solutions for modern digital business, Rasa comes to the forefront. It is an AI tool for IT which is trusted by many multinational companies. Rasa uses the latest AI technology to deliver unique and natural customer and employee experiences and hence can be considered the Best AI software for IT pros in 2024.

Features:

• Open-source conversational AI platform.
• They have NLU capabilities, dialogue management capability
• Machine learning functionality.

Pricing:

• Free
• Custom pricing based on needs

Pros:

• High customization and control.
• Suitable for creating advanced and customized chatbots.

Cons:

• Should be technical to implement and maintain.
• Some commercial alternatives have more pre-built components.

Website link: https://rasa.com/

4. Tenable

Sometimes weaknesses may develop and threats come out at lightning speed. Tenable, which is an AI tool for IT, has impressive solutions to assist security teams in keeping pace. This firm is taking it upon itself to stretch the limit about strengthened digital security.

Features:

• Vulnerability management
• Continuous monitoring, reporting, and dashboards.
• Compliance management and asset discovery.

Pricing:

• Free

Pros:

• Comprehensive vulnerability scanning.
• Strong reporting and analytics capabilities.

Cons:

• Large-scale deployment incurs higher costs.
• Could have a steeper learning curve for end users.

Website link: https://www.tenable.com/

5. Atera

It is known that managing complex IT environments is far from easy. It is also a substantial responsibility since IT teams have to deal with monitoring infrastructure, support tickets and oversee security. This is where Atera turns things upside down. Atera provides total IT convergence management making it one of the best AI tools for IT.

Features:

• Professional Services
• Automation and Remote Access.
• Tools like patch management, automation and reporting are used.

Pricing:

• Professional: $139 per month
• Expert: $159 per month
• Master: $179 per month

Pros:

• It is an all-inclusive solution for IT service providers.
• User-friendly interface.

Cons:

• The reporting capabilities are less robust to some users.
• Lack of integrations compared to some rivals.

Website link: https://www.atera.com/

6. Darktrace

Darktrace is a cybersecurity app that is driven by AI technology. It makes use of several advanced machine learning algorithms in order to detect and respond to pertaining threats as soon as possible. This AI tool for IT is of significant importance for IT professionals.

Features:

• Network threat detection and response powered by AI.
• Autonomous response
• Behavior analytics and cloud security available

Pricing:

• 30-day free trial
• Small: $30,000 in 12 months
• Medium: $60,000 in 12 months
• Large: $100,000 in 12 months

Pros:

• Self-learning and adaptive AI threat detection.
• Real-time visibility and reaction to evolving cyber threats.

Cons:

• Small companies may find cost a stumbling block.
• Must be configured with care for the best results

Website link: https://darktrace.com/

7. CrowdStrike Falcon

The CrowdStrike Falcon, an AI-powered cybersecurity solution and AI tool for IT is a cloud-based platform that incorporates functionalities like endpoint protection as well as threat intelligence and incident response. With these characteristics, CrowdStrike Falcon will have the Best AI Software for IT professionals in 2024.

Features:

• Endpoint defense and threat intelligence
• Immediate response
• A cloud-native anti-virus EDR platform.

Pricing:

• Free trial
• Falcon Pro: $6.99
• Falcon Enterprise: $14.99
• Falcon Premium: $17.99

Pros:

• High-performance endpoint security for the cloud.
• Quick threat detection and response measures.

Cons:

• The initial setup is complex for some users.
• The price may be higher compared to those of typical antivirus software solutions.

Website link: https://www.crowdstrike.com/falcon-platform/

Comparison

In the table below, we will be looking at the comparison between all the AI tools for IT focusing on their purposes, technologies used and whether their free version is available or not. This comparison will help us choose the Best AI software for IT pros in 2024.

Tool name	Purpose	Technology Used	Free Version Available?
Servicedesk	Help desk software IT management	Voice assistants Chatbot	Limited free version
Freshservice	Asset management IT service desk	Real-time customer service	Limited free version
Rasa	Conversational AI source platform	Machine learning	Yes
Tenable	Cybersecurity Vulnerability management	Machine learning	Yes
Atera	Management platform for IT	Microsoft Azure OpenAI	No
Darktrace	Helps in threat detection	Industrial immune system	30-days free trial
CrowdStrike Falcon	Threat Intelligence Endpoint Protection	Real-time real-time attack indicators and threat intelligence	Free trial available

Free vs Paid AI Tools for IT Professionals

The free and the paid AI tools must be targeted as per the different needs of IT professionals. Free AI tools for IT usually present entry doors that provide simple functionalities for applications such as data analysis, language processing or image recognition. Flexibility and community support are offered with open-source platforms. Nevertheless, they may not have sophisticated features and specialized customer service.

It all comes down to finding a balance between functionality cost and how crucial an AI application plays in an IT professional’s workflow. Hence, the paid and free factor of the AI apps is something that needs to be considered to determine Best AI software for IT pros 2024.

• Paid platforms such as Microsoft Azure AI and AWS AI services offer comprehensive frameworks for significant tasks, so these processes are reliable and privatized.
• These tools typically have integrated development environments, pre-trained models and effortless cloud integration features that help save time costs.

Free and paid tools can be considered based on unique project needs, the available budget, and levels of support required. Although free tools are useful for learning and observation purposes, enterprises typically choose paid support to satisfy the needs of high-scale critical projects where reliability as well as technical upkeep is basic.

Which AI Tools for IT Professionals are Best?

A single AI tool cannot be deemed to be the best for IT professionals. Depending on the purpose, use of software, availability of free version, user friendliness and many other such factors, we can determine which AI tool for IT professionals is the best.

It is advisable for all the IT professionals to first determine their needs and then choose a particular AI tool as per their financial capability and purpose.

Conclusion

Using AI tools for IT, the IT teams obtain a priceless competitive edge. There is also an automation of mundane tasks that can give focus to high-value initiatives. Problems are anticipated before disruption happens. However, technology is not a solution alone. It is critical to comprehend the potential of each tool and carefully consider its suitability.

The objective should be augmented intelligence which fuses AI’s strengths with human direction and supervision. AI capabilities continue to advance, however, many exciting developments await us in the future and also many best AI software for IT pros in 2024 are yet to come but for now, these solutions represent significant progress.

FAQs – Best AI Tools for IT Professionals in 2024

How does the IT sector make use of AI?

Its machine learning and deep learning capabilities allow AI to change IT Operations into smart, time-saving and efficient Quality Assurance. Service Management and Process Automation are the two most important areas that showcase AI tools for IT as an effective tool.

What is the Rasa?

The Rasa AI app is a conversational source platform that uses the technology of machine learning.

What is the purpose of the AI app Darktrace?

The Darktrace AI app helps in immediate threat detection. It works on the technology of the industrial immune system thus letting the IT professionals detect any kind of threat in no time.