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Communication Services: Postal and Telecom Services

Last Updated : 06 Apr, 2023
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Communication is a two-way process in which information or messages are sent from one person or group to another. This process continues with at least one sender and recipient passing on the messages. These messages can be any combination of ideas, imagination, emotions, or thoughts.

Meaning of Communication Services:

Communication services help businesses build connections with the outside world, such as suppliers, consumers, rivals, and so on. Business cannot thrive in isolation; it must connect with others in order to transmit ideas and information. To be effective, communication services must be extremely efficient, precise, and quick.

In today’s fast-paced and competitive world, modern technology is essential for the rapid transmission of data. This shift is mostly the function of electronic media. The primary services that assist businesses are postal and telecommunications.

Communication Services include:

  • Postal Services
  • Telecom Services 

Postal Services

The Indian Postal and Telegraph Department provides a variety of postal services throughout India. The country has been subdivided into 22 postal circles in order to provide these services. These sectors oversee the operations of the numerous head post offices, sub-post offices, and branch post offices.

The numerous services offered by the postal department are essentially classified as such, based on regional and divisional level arrangements :

1. Financial facilities:

Postal services provide financing services to people as it has vast coverage. These services are provided by the post office through savings schemes, such as the Public Provident Fund (PPF), Kisan Vikas Patra, and National Saving Certificates, in addition to the standard retail banking functions of monthly income schemes, recurring deposits, savings accounts, time deposits, and money order facility.

2. Mail facilities:

Mail services include parcel services, which are the transmission of items from one location to another; registration services, which offer security for the transmitted articles; and insurance services, which give insurance coverage for any hazards encountered during postal transmission.

3. Other Services:

The postal service also provides the following additional services :

  • Greeting Post: A beautiful range of greeting cards for every occasion.
  • Media Post: An creative and cost-effective way for Indian corporations to promote their brands using postcards, envelopes, aerogrammes, telegrams, and letterboxes.
  • Direct mail: Direct mail is used for direct marketing. It is done through addressed or left unanswered direct posts.
  • Money Transfer facilities: International Money Transfer through collaboration with Western Union Financial Services in the United States allows money to be remitted to India from 185 countries.
  • Passport services: A one-of-a-kind collaboration with the Ministry of External Affairs to facilitate passport applications.
  • Speed Post: It has over 1000 destinations in India and connects to 97 major countries worldwide.
  • E-bill Post: e-bill post is the department’s most recent service for collecting bill payments over the counter for BSNL, Bharti Airtel and other organisations.

Telecom Services

In Telecom services, electronic devices are used for the exchange of information. It provides faster, cheaper and more reliable means of communication. It is the key to the country’s fast economic and social development. In fact, it is the backbone of all corporate activities. The notion of doing business across continents will remain a fantasy in today’s world if there is a lack of telecom infrastructure. Globally, there have been significant advancements in the convergence of the telecom, IT, consumer electronics, and media industries. Rapid economic and social development of the country is possible with the help of telecommunication infrastructure facilities. 

Recognizing the potential for improving quality of life and facilitating India’s ambition of becoming an IT superpower by 2025, the Government of India produced a new Telecom Policy Framework 1999 and Broadband Policy 2004. The government plans to use this framework to deliver both universal services to all unserved areas and high-level services to fulfil the demands of the country’s economy.

 Types of Telecom Services

1. Cellular mobile services

These are all forms of mobile telecom services that use any type of network equipment within their service area, including voice and non-voice messaging, data services, and PCO services. They can also offer direct interconnection with any other type of service provider for telecommunications. Vodafone, Reliance, BSNL, and Airtel are some examples.

2. Fixed line services

All types of fixed services, including voice and non-voice communications, and data services are provided to establish linkages for long distance traffic. Fiber Optic cables are used to provide networks. They also provide interconnectivity with other types of telecom services.

3. Cable services

Cable services are a one-way transmission of entertainment-related services to subscribers within a licensed area of operations. They are expected to become two-way in future.

4. VSAT services

VSAT means Very Small Aperture Terminal. It is a two-way satellite-based communication service. It provides enterprises and government organisations with a highly adaptable and dependable communication solution in both urban and rural locations. In comparison to land-based services, VSAT provides the assurance of reliable and consistent service. It may be utilised to give innovative applications, such as telemedicine, online newspapers, market rates, and tele-education even in our country’s most remote areas.

5. DTH services

DTH (Direct to Home) is another satellite-based media service offered by cellular carriers. With the help of a small dish antenna and a set-top box, one may get media services straight from a satellite. The DTH service provider offers a diverse selection of channels. It may be seen on our television without using the services of a cable network services provider.

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