10 Customers.ai Alternatives in 2024

Nowadays, businesses need to communicate with their clients efficiently and correctly. With the rise of informal advertising and customer relationship control (CRM) structures, finding the right tool to meet these needs is important.

Customers.ai has been a well-known choice, however now, there are multiple Customers.ai alternatives in 2024 that we can use. In this blog, we’ll see the 10 customers.ai alternatives in 2024 that offer the same service with different kinds of features that you can choose according to your preferences and budget.

10 Best Alternatives to Customers.ai in 2024

Drift

Drift is an AI software that helps corporations communicate with people who go to their websites. It can turn those visitors into probable clients by having live chats with them. Drift is one the best customers.ai alternatives in 2024 as it offers various things like chatbots, live chat, sending emails, and monitoring website activity.

Features:

• Chat instantly with visitors on your website.
• Use clever chatbots for round-the-clock help.
• Convert leads and customers by using targeted strategies.
• Gets valuable insights from advanced chat analytics.

Pros:

• Lets you speak with visitors to your website right away
• Helps change site visitors into customers
• Uses smart chatbots for help every day.
• Has cool capabilities like chat routing and analytics

Cons:

• Can be expensive for small businesses
• Takes time to learn all the advanced stuff
• Not that good for e-mail advertising

Pricing: Starts at $49/month for the basic plan, and increases with more features and users.

Link: https://www.drift.com/

Intercom

Intercom is a tool that lets companies chat with their clients. It works through chat, email, and text messages. Intercom also has functions like chatbots, live chat, sending emails, and showing customers around the product.

Features:

• You can market easily via chat, email, and text.
• Create people-friendly reports with various features.
• Connect easily with other popular CRM and advertising and marketing tools.
• Make attractive product guides and welcome new customers effortlessly.

Pros:

• Easy to use with a simple layout
• Lets you market the products via chat, email, and texts
• Guides customers to your product and gets them on board
• Works with many different tools you already use

Cons:

• Not the best quality for complex sales or to help clients.
• Doesn’t automate as much as other CRM tools.
• Can be high-priced for big corporations.

Pricing: Starts at $39/month for the essential plan, increases with more features and users.

Link: https://www.intercom.com/

Birdeye

Birdeye is a tool that helps corporations manage their recognition on the web. It collects and handles reviews from everywhere on the internet. Birdeye is one of the best customer.ai alternatives in 2024 because it also helps with managing the image and being attentive to what people are saying on social media.

Features:

• Manages online critiques to boost your popularity.
• Uses tools to improve your logo and appeal to clients.
• Understands client emotions and social media comments.
• Connect and evaluate control with CRM and advertising and marketing structures.

Pros:

• Manages reviews on many systems
• Helps improve your online popularity
• Understand customer emotions and observe social media reviews.
• Works together with your CRM and marketing tools.

Cons:

• Focuses mostly on opinions, not on customer’s credibility
• Doesn’t do a good live chats or chatbots

Pricing: Starts at $99/month for the basic plan.

Link: https://birdeye.com/

Tidio

Tidio is a tool that allows companies to communicate with people who visit their websites. It can turn those visitors into potential clients with the help of real-time chats.

Tidio offers such things as chatbots, live chat, sending emails, and tracking website appeal. Tidio is one of the best customers.ai alternatives in 2024 because of its affordable prices which help small businesses in providing good service.

Features:

• Get an affordable live chatbot on your website.
• Customize it to match your brand and provide a personal touch.
• Use simple chatbots to save time on basic tasks.
• Connect easily with many advertising and CRM tools.

Pros:

• Cheap plans for big and small businesses.
• Simple live chat with customization
• Chatbots do basic stuff daily
• Works with many marketing and CRM software.

Cons:

• Doesn’t have all of the fancy features
• Not many social media connections
• Might not handle complex queries of the client.

Pricing: Starts at $19/month for the basic plan, with more paid plans offering more features and users.

Link: https://www.tidio.com/

ManyChat

ManyChat is an AI tool for creating and handling chatbots on Facebook Messenger, Instagram, and WhatsApp. It enables companies to make chatbots without problems and coding. ManyChat also has features like analyzing chatbot performance and connecting with different tools. ManyChat is one of the best alternatives for customers.ai in 2024 as it provides free plans to get started.

Features:

• Build humorous chatbots for Facebook, Instagram, and WhatsApp.
• You can try out chatbots for free.
• Make superior chatbots with cool capabilities and connections.
• Track how your chatbots are doing with unique reports.

Pros:

• Free plan for simple chatbots
• Easy to make chatbots for Facebook, Instagram, and WhatsApp
• Can do advanced stuff with chatbots and connections

Cons:

• Mainly centered on chatbots, not anything else
• Does not offer a lot of live chat or e-mail marketing
• Hard to make complicated chatbots without coding

Pricing: Free plan available, paid plans start at $15/month for basic features.

Link: https://manychat.com/

ActiveCampaign

ActiveCampaign is an AI tool that helps businesses manage their relationships with clients. It does things like email marketing, automating advertising duties, managing sales, and providing customer service.

Features:

• Manage advertising, sales, and customer support in a single application.
• Send out emails routinely for better advertising and marketing.
• Keep records of leads and clients in the CRM.
• You can get live chat and chatbots in better plans.

Pros:

• Handles advertising and marketing, sales, and customer support in one place
• Great e-mail automation
• Includes a CRM for leads and customers
• Adds live chat and chatbots in higher plans

Cons:

• Hard to figure out and use
• Could be too costly for basic features
• Doesn’t associate with every social media platform

Pricing: Starts at $9/month for the basic email marketing plan, with a higher price offering more features and users.

Link: https://www.activecampaign.com

Hubspot

HubSpot is a tool that allows corporations to manage their relationships with clients. It does things such as e-mail marketing, automating marketing tasks, managing sales, and giving customer support. It is one of the best customers.ai alternatives in 2024 as it provides a lot for free which can help small or new businesses to kick off from the start.

Features:

• You can start with a free plan to organize to provide consumer support.
• You can comfortably go around the AI tool to set things up quickly.
• Make sales increase with helpful advertising features.
• Use basic live chat and superior chatbots in paid plans.

Pros:

• Provides free CRM with an easy layout.
• Easy to use with simple features
• Strong automation and lead generation
• Works with many advertising and sales software.

Cons:

• Doesn’t have all live chat and chatbots
• Becomes costly as you upgrade to more features
• Not that good for big corporations.

Pricing: Free CRM plan available, paid plans start at $45/month.

Link: https://www.hubspot.com/

Freshworks CRM

Freshworks CRM is an AI tool that helps businesses manage their relationships with clients. It does things like email advertising, automating advertising duties, managing sales, and offering customer service.

Features:

• You can pick a plan that suits your company and budget.
• Enjoy easy-to-use dashboards and tools.
• Automate sales and marketing duties to save time.
• Add more features with different tools and apps.

Pros:

• Cheap plans for small companies
• Easy to use with customizable screens
• Has sales and advertising automation combined

Cons:

• Doesn’t have live chat or chatbots in simple plans
• Not as fancy as some other tools
• Might not let you make changes a lot

Pricing: Starts at $19/month for the basic plan, with a higher price offering more features and users.

Link: https://www.freshworks.com/

Zoho CRM

Zoho CRM is one of the best customers.ai alternatives in 2024 because of its provisions in plans, where you can choose a plan according to the features you want, you can even have a free plan if you can’t cut out a budget.

It is an AI tool that helps corporations manage their relationships with customers. It does things like email marketing, automating advertising tasks, managing sales, and providing customer support.

Features:

• You can try out a few features without the cost to look the way it works.
• Choose a plan according to the features you want.
• Save time by using automating sales and lead tasks.
• Use the mobile app to test CRM facts for your phone.

Pros:

• You can have a free plan with limits
• Cheap plans with many functions
• It is good for sales and leads
• Phone app for use anywhere

Cons:

• Hard to use on every device
• Not that good in marketing
• Free plan has limits and branding

Pricing: Free plan available, paid plans start at $12/month for basic features.

Link: https://www.zoho.com/

Salesforce

Salesforce manages the relationships between customers and businesses. Along with things like email marketing, automating advertising duties, and handling sales, it also handles customer’s queries with efficiency.

Features:

• Change things around to fit your needs.
• Connect with many other tools for advertising.
• Keep your information safe and organized.

Pros:

• Can change almost anything to fit your business
• Helps to make the work easy for large businesses
• Keeps your facts and data safe

Cons:

• It is more expensive than most tools
• Takes time to learn and how to use

Pricing: Starts at $25/user/month for essential features, with higher prices offering more features and users.

Link: https://www.salesforce.com/in/

Best Alternative to Customers.ai in 2024

Out of these AI tools for CRM, Intercom is the best Customers.ai alternative in 2024 because it offers similar features and tools in an easy layout. With Intercom, organizations can interact with customers across different mediums like chat, email, and SMS, similar to Customers.Ai. Intercom also works with other well-known CRM and advertising tools, ensuring convenience and easier customer management just like Customers.Ai. 

Conclusion

These were some of the best customers.ai alternatives in 2024 available. For companies to have an effortless and tight grasp of client relationships, choosing a CRM platform that meets their needs and comes within the budget is essential. Each alternative has specific features and capabilities to choose from that cater to various businesses’ wishes.

FAQs – 10 Customers.ai Alternatives in 2024

Are these alternatives easy to use?

Yes, many of these alternatives offer user-friendly layouts and tools to make it easy to use.

Do these alternatives offer chatbot features like Customers.ai?

Yes, most of these alternatives provide chatbot features like customers.ai.

Do these alternatives work with other tools?

Yes, these alternatives often work easily with popular CRM, marketing, and business tools.

Which alternative is best for small businesses?

Tidio and Freshworks CRM offer affordable plans and are user-friendly interfaces, making them best for small businesses.

Are there alternatives suitable for large corporations?

Yes, platforms like Salesforce and HubSpot offer multiple features, scalability, and customization options for large corporations.