Salesforce is a SaaS software that allows you to manage customer relationships easily. The software has some limitations, like fewer deployment options that may not be feasible for some customers. Also, it is pretty expensive, and you will need training to use this software. We have listed the top Salesforce alternatives available for free and paid with pros and cons.
The article covers software for small businesses that are looking for an intuitive interface, mid-size companies that want cost-effective software, or enterprises that need customization.
Top 10 Salesforce Alternatives (Free/Paid)
Top 10 Salesforce Alternatives
Here are the listed 10 best Salesforce alternatives along with their features, pricing, etc. Select the best one among them depending on your requirements.
1. Pipedrive
Pipedrive – best Salesforce alternatives
Pipedrive is one of the best Salesforce alternatives, offering great deals. The dashboard will be customized to measure performance based on your goals.
Features
- You can get good leads from the web forms and through chatbots.
- Lead data provided on the website can be exported to the software from a spreadsheet.
- Easy to integrate with more than 150 apps
- You can use this software on Android and iOS devices.
Pros
- The lead tracking feature will allow the sales team to contact prospective clients with lead information.
- It is easy to prioritize the sales leads and fill the gaps in the sales process.
Cons
- Many options and filters are available, making the process a bit complicated.
- No separate plans are available for different users to have access to only the features applicable to them.
Pricing
- Essential: $9.90/user/month billed annually.
- Advanced: $19.90/user/month billed annually.
- Professional: $39.90/user/month billed annually.
- Power: $49.90/user/month billed annually.
- Enterprise: $59.90/user/month billed annually.
2. Monday CRM
Monday – Salesforce alternatives
Monday CRM is one of the best Salesforce alternatives to handle the entire sales process smoothly. The whole sales process can be streamlined with this friendly and intuitive interface.
Features
- Allow the teams to access multiple projects simultaneously and run daily tasks as required.
- Schedule notifications and reminders if you need to meet clients.
- Integrate with other tools to improve response time
- Collaborate with other teams in a single workspace.
Pros
- Get insights and a quick sales, processes, and performance overview.
- Capture leads so that you can go through the contact form with ease.
Cons
- It does not have features that can help you automate recurring tasks.
- Creating workflows with pre-built templates is a tedious task.
Pricing
- Free
- Basic: $9/seat/month billed annually.
- Standard: $12/seat/month billed annually.
- Pro: $19/seat/month billed annually.
- Enterprise: contact sales.
Link: https://monday.com/
3. HubSpot CRM
Hubspot – Salesforce Alternatives and competitors
HubSpot CRM is one of the best Salesforce alternatives that lets the sales team start doing the work without tweaking the existing workflows. It is one of the Salesforce platform alternatives & competitors that gives complete real-time sales pipeline visibility.
Features
- You can check how many email messages were delivered successfully.
- Enable you to arrange meetings with the clients effortlessly.
- It has a free tool to check all the reports on the dashboard.
- You can manage your client’s contact information with ease.
Pros
- Helps you connect to many leads and close most of them with ease.
- Prospective clients get a notification when they click on an email or link embedded inside.
Cons
- The free version of this software has few features.
- Designed exclusively for marketers and later tweaked for salespeople but not intuitive.
Pricing
- Professional: $800/month billed annually.
- Enterprise: $3600/month billed annually.
Link: https://www.hubspot.com/
4. Zoho CRM
Zoho – best salesforce alternatives
Zoho is one of the best salesforce alternatives available to boost the team’s productivity with great designs that are perfect for your business. The dashboard offered by this software is attractive and meets customers’ needs.
Features
- Anyone working on the project can easily log their billable and non-billable hours.
- Create and track an issue once it is fixed and verified after testing.
- The team will have access to the latest documents related to the projects.
- You can get in-person training on the usage of this software.
Pros
- Advanced BI tool is available along with Zoho analytics for customers.
- Let you convert the live chats you make with customers to leads.
Cons
- The support offered by the customer support team is limited.
- The complex features available in this tool are not customizable.
Pricing
- Standard: 800 INR/user/month billed annually.
- Professional: 1800 INR/user/month billed annually.
- Enterprise: 2400 INR/user/month billed annually.
- Ultimate: 2600 INR/user/month billed annually.
Link: https://www.zoho.com/crm
5. NetSuite
Netsuite – Salesforce cloud alternatives and competitors in 2024
NetSuite also has a CRM module that you can use to grow your business and offer immaculate customer support. This is one of the Salesforce cloud alternatives and competitors in 2024 that lets you capture leads, delegate tasks, and email customers.
Features
- Let us help you quickly connect the NetSuite app to your Gmail or Outlook.
- It is easy for clients to pay with just a single click.
- Create intelligent forms through which they can gather information from clients.
- Can access the information of clients from different devices.
Pros
- Track goods inventory entered, moved out, and exited the warehouse.
- Deliver goods to customers quickly and attain their satisfaction.
Cons
- The interface of this software is not so intuitive.
- The implementation cost for this software is vast and can be a burden for small businesses.
Pricing: Contact for pricing
6. Freshsales
Freshsales – Salesforce Alternatives
Freshsales helps you accelerate your revenue by bringing in more sales besides growing the customer value. The software offers support to the sales team.
Features
- It is easy to send the sales goals you want to achieve and monitor them daily, weekly, or quarterly.
- Rules will be automatically assigned to the lead contacts
- Comes with sales forecasting tools to predict future revenue and potential for business growth.
- Boost sales conversion with insights gained through artificial intelligence.
Pros
- Automation capabilities are available to assign leads and tasks to people.
- AI-powered chatbots will let you chat with visitors in real-time.
Cons
- Dashboard customization is limited to the free plan.
- The platform also provides limited storage space for every user.
Pricing
- Free
- Growth: 2799 INR/agent/month billed annually.
- Pro: 6599 INR/agent/month billed annually.
- Enterprise: 10679 INR/agent/month billed annually.
7. Thryv
Thryv – best salesforce alternatives 2024
Thryv is one of the best salesforce alternatives 2024 that boosts the sales team’s productivity by improving sales processes. The tool helps the sales team track every interaction made with the customer and turn the data into a helpful report.
Features
- Offer sales and marketing tools for the salespeople to use.
- It allows you to make calls, send emails to clients, schedule meetings, and check the history in one place.
- Let your team focus on potential leads
- Allows you to conduct all marketing campaigns and manage sales efficiently.
Pros
- You can automatically transcribe the voice emails that are sent.
- Easy to manage and respond to online reviews submitted by the customer on your product.
Cons
- Pricing of the tool is high compared to other Salesforce alternatives.
- The tool is complicated to access and needs a learning curve.
Pricing
- Free
- Plus: $20/seat/month.
- Professional: $30/seat/month.
Link: https://www.thryv.com/
8. Clickup CRM
ClickUp – salesforce alternative open source
Clickup CRM is a CRM application that helps you easily organize and grow customer relationships. It allows you to visualize data and have email interactions.
Features
- You can gain insights about the customer from their data.
- Organize accounts in a listed format or on the Kanban board.
- Keep silos at bay and track communication by integrating emails with CRM.
- Build a customer database with the details of customers with ease.
Pros
- Create a high-level picture of the average deal size and check the lifetime value of customers.
- Assign tasks with this salesforce alternative open source to people with just a few clicks of the mouse.
Cons
- There is no reporting feature available with this software.
- When doing complicated tasks, the tool will lag in executing them.
Pricing
- Free
- Unlimited: $7/member/month.
- Business: $12/member/month.
- Enterprise: Quotation is customizable.
9. Act CRM
ACT CRM – Salesforce alternatives
Act CRM is one of the best Salesforce alternatives that lets you generate leads from reprising customers. It has advanced email marketing and contact management features compared to other CRM competitors.
Features
- It helps you save the contact details of the customers.
- Customizable and easy to integrate with tools such as Outlook, Docusign, Gmail, and Zoom.
- Generate repeated clients and maintain a strong relationship with them.
- Various methods are available for you to maintain communication with your clients.
Pros
- Offer you a WYSIWYG email editor to edit and send customized emails to a group of recipients.
- Generate an email delivery report to check how many emails were delivered successfully.
Cons
- The learning curve is steep, and users must keep learning to take full advantage of the tool.
- Routine tasks also sometimes take work to execute using this software.
Pricing
- Premium Cloud: $30/user/month billed annually.
- Premium Desktop: $37.50/user/month billed annually.
Link: https://www.act.com/
10. Close
Close – salesforce alternatives for small businesses
Close is one of the powerful Salesforce alternatives that help you to close deals. Out of all salesforce alternatives for small businesses, this possesses many outstanding capabilities, like a built-in calling facility and SMS and email sending capabilities.
Features
- You can manage all kinds of sales activities with ease.
- The app comes with a lot of email templates that you can personalize to send personalized emails.
- Offer a quick overview of the emails sent, response rates, and openings.
- Easy to integrate with Google Sheets, Facebook, and others.
Pros
- Allows you to make and receive calls directly from customers on the platform.
- Automate emails to be sent to customers, which helps sales time to reduce manual tasks.
Cons
- It is designed only for small to medium-sized companies, and large enterprises need more critical functionalities.
- There are good features, but they must be customizable, unlike other CRM software.
Pricing
- Startup: $49/month billed annually.
- Professional: $299/month billed annually.
- Enterprise: $699/month billed annually.
Link: https://www.close.com/
What Factors To Consider in a Salesforce Alternatives?
You should look for the following points while doing a salesforce competitor analysis.
Features: You need to look for features available in different software and choose the one that meets your business needs.
Easy to use: The software you choose must let the employees learn and use it easily instead of juggling and wasting time to figure out how to use it.
Customization: No software fits every business user. It would help if you chose software that can be customized to your needs.
Integrations: The organization would need a lot of tools apart from CRM, and the CRM software you choose should be able to integrate with the other tools.
Scalability: The goal of every company is to grow. The software they use should be scalable to meet their evolving needs when it grows.
Pricing: Pricing must be considered since not all companies need more budget for these tools. You can use a free trial to determine which software best suits your needs.
What is the Best Alternative to Salesforce?
Overall, HubSpot CRM is an ideal alternative to Salesforce. There are many gaps that you see in Salesforce that are filled by this software. The free plan available will let users try out for free. The interface is also user-friendly. Other options, like Freshsales with AI analytics, multi-channel customer engagement, and automating sales tasks, are available.
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Conclusion
Choosing the best CRM software is necessary for a business to improve its sales performance. CRM is the backbone of customer interactions and shapes how effectively the company communicates with customers, managing leads and sales. After reviewing the pros and cons, we have listed the top 10 Salesforce alternatives from which you can choose the ideal one for the business. The right CRM will let you stay ahead of competitors and streamline customer contacts, leads, and the whole sales funnel process.
FAQs – Salesforce Alternatives
1. Which Salesforce alternatives are available free of cost?
Many CRMs are available for free. Zoho is one of them. There are other providers like Freshsales and Hubspot who are offering free plans with limited features.
2. Can you explain Salesforce briefly?
Salesforce is a powerful CRM software medium to large companies use to manage their sales and marketing tasks.
3. What is Customer Relationship Management (CRM)?
CRM technology can track your journey with customers while cutting deals. You can save their contacts and use them later to pitch in for new products.
4. What features are available in Salesforce?
Salesforce has many features like managing customers’ contact details and lead information, accessibility through mobile, and easy integration with various social media platforms.