Here’s an elaboration of the Amazon interview experience for SPS (Selling Partner Support) Associate L3
Interview Setting:
The interview took place in online mode, and despite it being my first interview with the company, the HR managed to create a comfortable atmosphere, alleviating my initial nervousness. The conversation was structured and covered various aspects of my background and skills.
Interviewer Approach:
The HR professional started by explaining the interview process, setting clear expectations, and reassuring me that the questions wouldn’t be overly technical. This approach likely aimed to make me feel more at ease and focused on showcasing my abilities and experience.
Questions Asked:
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Tell me something about yourself.
This common opening question allows the interviewer to gauge my communication skills and get an overview of my background. -
Tell me about your family.
This question could be intended to understand my personal background, values, and how well I can articulate personal information. -
Why do you want to work in a non-technical domain?
Here, the interviewer is likely looking for insight into my motivations, career goals, and how well my interests align with the non-technical role. -
What would you do if the customer were getting very angry with you?
This question assesses my ability to handle challenging situations, demonstrating my customer service skills and emotional intelligence. -
What would you do if the customer is complaining about bad service?
Similar to the previous question, this evaluates my approach to problem-solving and addressing customer concerns. -
How would you handle an irritating customer?
This question delves further into my interpersonal skills, patience, and ability to handle difficult interactions professionally.
Practical Exercise:
Towards the end of the interview, I was given a practical task: writing an email on the chat regarding a specific topic. This might be a simulation of a common task in a non-technical role, evaluating my written communication skills and how well I can articulate information.
Practical exercises
Overall Impression:
The HR professional’s effort to make me feel comfortable, the absence of overly technical questions, and the mix of personal and situational inquiries indicate a comprehensive evaluation of my suitability for the non-technical role at Amazon. The practical exercise also added a hands-on element to the assessment, ensuring a well-rounded evaluation of my skills.