Artificial intelligence is taking the world by storm. One software that has gained immense prominence in the AI world is IBM Watson. It gives power to companies to boost their research and discovery process, predict any disruptions, and increase interactions. It provides enough control over the key points that matter to the business and helps you maintain ownership of data. IBM Watson and the IBM Watson alternatives will help companies make informed decisions.
It consumes data and offers meaningful insights. The main aim of IBM Watson is to let businesses understand their customers and interact in an ideal way. It provides a personalized experience to customers. Though IBM Watson is the trailblazer in the AI world, many IBM alternatives to this software are available to meet business requirements.
10 Best IBM Watson Alternatives for Business AI Solutions in 2024
Top 10 Best IBM Watson Alternatives for Business AI Solutions
The following are the top 10 IBM Watson alternatives available for you:
Appy Pie Chatbot
Appy Pie chatbot is one of the IBM Watson alternatives that would streamline the process of creating AI chatbots. The intuitive interface lets users build customized chatbots without having extensive coding knowledge.
Features
- Drag and drop the components to build chatbots.
- Deploy the chatbots seamlessly on multiple platforms.
- Easy to integrate with third-party services.
- Come with NLP capabilities to give responses like human agents.
Pros
- No coding knowledge is required to build chatbots to add to mobile apps and websites.
- Support multilingual chatbots for chatting in different languages.
Cons
- Limited app integration is possible with software.
- Very few design customization options.
Pricing
- Premium: $11/bot/month.
- Enterprise: Custom.
Genesys DX
Genesys DX is one of the IBM Watson alternatives that produce AI-powered chatbots that enhance interactions. These are IBM Watson Alternatives for business AI solutions that offer businesses a robust platform to engage customers.
Features
- Assist sales and customer support teams seamlessly.
- Give insights about the customers from their past interactions.
- Chatbot pinpoints different areas of improvement.
- Advanced analytical and reporting in an instant.
Pros
- SDK tool will embed chats in Android and iOS apps.
- Easy to manage agent productivity.
Cons
- You should hire a developer to maintain the platform.
- There are no real-time analytics available on the dashboard.
Pricing
- Cloud 1 (Voice): £52.5 Monthly GBP.
- Cloud 2 (Digital): £66.5 Monthly GBP.
- Cloud 2 (Digital + Voice): £80.5 Monthly GBP.
- Cloud 3 (Digital + WEM): £94.5 Monthly GBP.
- Cloud 3 (Digital + WEM + Voice): £108.5 Monthly GBP.
Link: https://dx.genesys.com/
Intercom
Intercom is one of the IBM Watson Alternatives for business AI solutions highlighting customer communication and automating chat responses. It can be integrated with CRM tools to manage customer relationships and offer comprehensive business solutions for customer interactions.
Features
- You can chat with the AI in real-time and get responses.
- Automate the messages to be sent to recipients.
- Segment the customers and customize the messages accordingly.
- In-app chat allows you to interact with customers through the app.
Pros
- Assign the tasks with the checklist in the messenger.
- Offer knowledge base integration to self-help visitors.
Cons
- Pricing plans are confusing for users.
- Customer support is slower compared to the other tools.
Pricing
- Essential: $39 per seat/month.
- Advanced: $99 per seat/month.
- Expert: $139 per seat/month.
Yellow.ai
Yellow.ai is one of the IBM Watson alternatives, and it will highlight workflow automation. Businesses can reap the benefits of using this bot’s NLP capabilities to automate complicated workflows.
Features
- It is easy to build chatbots to respond to customer queries like humans.
- Integrate with tools like SAP, Zendesk, AEM, and SalesForce.
- Train the bot in one language and launch it in 100 languages without translation.
- It is easy to segment the customers.
Pros
- Integrate with different tools and channels like WhatsApp, Facebook, and Google Assistant.
- The bot seamlessly handles many incoming messages.
Cons
- Migrating to other tools will be challenging since the bot holds your mobile number.
- The design could have been better for improving aesthetics and usability.
Pricing
- Free
- Enterprise– custom.
Link: https://yellow.ai/
Haptik
Haptik is one of the IBM Watson Alternatives for business AI solutions, allowing you to create chatbots for websites, mobile apps, and messaging channels. You can use this to cater to e-commerce, travel, financial services, and hospitality industries.
Features
- It works as a shopping assistant to answer FAQs and help track orders.
- Set up one-time or recurring campaigns
- Come with voice and language processing capabilities
- Integrate with many popular messaging apps seamlessly.
Pros
- It is easy to add a 3-click UPI payment experience on WhatsApp.
- Offer response to follow-up queries on WhatsApp.
Cons
- Conversational flows can be complex and can change based on the use case.
- You must contact the customer success team to add or design flows or make changes to the flow.
Link: https://www.haptik.ai/
Kore.ai
Kore.ai is one of the best IBM Watson alternatives that allows you to design, create, train, and test the NLP and AI-powered chatbots in a few minutes. These can be used by businesses to automate repetitive tasks and answer customer queries without a human agent.
Features
- Many pre-built bot templates are available to create bots.
- Offer multi-channel support to deploy chatbots on various channels.
- Possesses NLP and machine learning capabilities
- Can build chatbots without any coding knowledge.
Pros
- Come up with different deployment models to deploy the chatbots.
- Offer you support on different domains.
Cons
- It does not support many digital channels to deploy.
- Updates to the platform are slow.
Pricing
- Standard and Enterprise- custom
Link: https://kore.ai/
Cognigy
Cognigy is one of the best IBM Watson alternatives that deliver next-generation customer service solutions like intelligent self-service, agent+assist, and conversational IVR. The platform has tools to offer personalized experiences to users in different channels.
Features
- It does not need to write any code to build chatbots.
- It supports the chatbots of multiple languages.
- Easy to translate the text in real time.
- Offer rich media support to post the chat messages in text, image, video, and carousel forms.
Pros
- Suggests various intents based on the customer query.
- Easy to use, quick to learn, and build chatbots.
Cons
- It does not have any ready-made templates to accelerate the development process of virtual assistants.
- Need developer’s support to create templates.
Pricing
- Starting from $2500.00/month.
Link: https://www.cognigy.com/
Avaamo.ai
Avaamo is one of the IBM Watson alternatives that allows you to build conversational AI platforms for different industries and environments. You can integrate the chatbot with neural networks and speech synthesis.
Features
- No code dialogue that allows you to create unique experiences building chatbots seamlessly.
- Offer rich media support to be posted by the bots.
- Offer intent suggestions based on the query posted by the user.
- Build conversational AI across different contexts and industries.
Pros
- It is easy to build and deploy chatbots for a non-technical person.
- Integrate the chatbot with a live agent to keep the bot as the support team’s first line of defence.
Cons
- User role permissions could have been more detailed.
- Control versioning of the bot is not available.
Pricing
- Custom pricing for use cases.
Link: https://avaamo.ai/
Amazon Lex
Amazon Lex is one of the robust IBM Watson alternatives enabling you to create conversational AI chatbots. It has automatic speech recognition abilities to convert speech to text and natural language abilities to understand the intent.
Features
- Facilitate quick creation of natural language chatbots to have engaging conversations.
- Seamless integration with the AWS.
- It is one of the IBM Watson Alternatives for business AI solutions that comes with user authentication and authorization to allow only authorized users to create chatbots.
- Understand the intent of the user despite them providing a vague one.
Pros
- It is easy to train and configure the chatbots with and without code.
- Quick to integrate the chatbots into the AWS ecosystems.
Cons
- The hardware and software used will need complex configurations.
- If the Amazon web services server is down, you cannot access any application.
Pricing
- Pay only for what you use.
Wotnot
Wotnot is a no-code platform that allows you to design and build chatbots for marketing purposes. It is one of the IBM Watson alternatives that will produce language-sensitive responses and be used by industries such as healthcare, finance, insurance, and real estate.
Features
- It is easy to customize the chatbot interface as required.
- No code features allow you to build chatbots without writing the code.
- It comes with analytics and reporting and integrates with Google, Slack, and WhatsApp.
- Deployment of the chatbot is simple, with just a few steps.
Pros
- Modify the template and make the chatbot learn in real-time with a test button.
- Work on different user journeys and focus on designing conversational flows.
Cons
- You can access the premium features with the paid version.
- We should have more template options to use for different use cases.
Pricing
- Free.
- Starter: $99/month.
- Premium: $299/month.
- Ultimate: $899/month.
Link: https://wotnot.io/
What is the Best IBM Watson Alternative?
Appy Pie chatbots are the best IBM Watson Alternatives for business AI solutions and individuals to venture into the conversational AI space. The user interface is friendly and comes with a drag-and-drop builder to develop the chatbot. With the intuitive approach, you can build customized chatbots seamlessly.
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Conclusion
AI is evolving briskly, and businesses have been presented with many alternatives to IBM Watson. Each IBM Watson alternative IBM Watson alternative presented in the article has unique features and capabilities to cater to customers’ business needs. All these have user-friendly design and language model prowess to align with the goals. With these alternatives, dynamic conversational interfaces will become critical for business operations.
FAQs – Best IBM Watson Alternatives for Business AI Solutions in 2024
Are the conversational AI platforms compatible with the business systems already in place?
Yes, conversational AI platforms will offer integration and are compatible with existing business systems like CRM and knowledge bases to improve operational efficiency.
Can IBM Watson alternatives offer multi-language support?
Yes, the best IBM Watson alternatives will offer multi-language capabilities to accommodate diverse languages and have effective communication and user engagement.
Are there any free conversational AI platforms available?
Yes, many free platforms allow you to build and deploy chatbots but only allow you to use limited features in their free version.