Investing can be exciting, but sometimes you might encounter hurdles along the way. If you’re a Groww user and need assistance, fret not! Here’s a comprehensive guide on reaching their helpful customer care team:
Ways to Contact Groww Customer Care
- Email: This is often the most convenient option. Fire away your query to support@groww.in, and their team will get back to you as soon as possible.
- Phone: For those who prefer a voice conversation, dial +91-9108800604. Groww’s customer care operates 24/7, ensuring you can reach them whenever you need.
- Chat Support: For a quick and interactive experience, utilize the chat function available on the Groww website and app. Simply locate the chat icon and get your questions answered directly.
Self-service Options
Groww understands the value of self-service. Before contacting them directly, consider exploring their comprehensive Help and Support section: https://groww.in/help.
This section is meticulously categorized, allowing you to navigate based on your specific concern (e.g., My Account, SIP, KYC). If your question remains unanswered, you can always utilize the “My issue is not listed here” option.
Important Reminders
- Beware of Fake Numbers: Groww only uses the phone number listed on their website (+91 9108800604). Ignore any other numbers you might find online, as they could be fraudulent.
- Security First: Groww prioritizes your safety. They will never request personal details like passwords or PINs over the phone.
- Escalation Process: If your issue persists after contacting customer care, Groww provides contact information for their Head of Customer Care, Compliance Officer, and Designated Director.
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Reaching Out for Specific Issues
1. Cybersecurity Concerns: If you suspect a cyberattack on your Groww account, immediately report it to cyberhelpline@groww.in or call 080-68249147.
2. If your issue is not resolved to your satisfaction, you can file a complaint with
- CDSL: https: //www.cdslindia.com/Footer/grievances.aspx
- SEBI: https://scores.gov.in/scores/Welcome.html
- NSE: https://investorhelpline.nseindia.com/NICEPLUS/
- BSE: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
- NSDL:https://www.epass.nsdl.com/complaints/websitecomplaints.aspx
Conclusion
Groww offers multiple channels for you to connect with their customer care team. Whether you prefer email, phone, chat, or self-service options, they have you covered. Remember, for a smooth and secure experience, prioritize the contact details mentioned on Groww’s official website and prioritize self-service options whenever possible. Now, get back to your investment journey with confidence!
Note: The information provided is sourced from various websites and collected data; if discrepancies are identified, kindly reach out to us through comments for prompt correction.