Yellow.ai stands as a versatile conversational AI platform that offers chatbot and virtual assistant solutions tailored for businesses across diverse sectors. In addition to its advanced natural language processing and machine learning technologies, Yellow.ai empowers organizations to streamline customer support and sales processes. It seamlessly integrates with various messaging channels, including websites and mobile apps.
Yellow.ai’s adaptable chatbots and virtual assistants are capable of performing a variety of tasks, from addressing customer inquiries to suggesting products to facilitating transactions to scheduling appointments. Moreover, Yellow.ai equips businesses with analytics and reporting tools, enabling them to gain valuable insights into user interactions and boost customer satisfaction. Despite its strengths, there are several alternatives to Yellow.ai worth exploring:
10 Best Yellow.ai Alternatives & Competitors in 2024
10 Yellow.ai Alternatives and Competitors in 2024
Haptik
Haptik is a leading conversational AI platform that offers chatbot and virtual assistant solutions. Established in 2013, Haptik makes use of advanced natural language processing and machine learning technologies to automate customer support and marketing processes. Their user-friendly interface and customizable features enable tailored easy to use and can quickly build the chatbots and ship them to production very quickly.
Features:
- Pop up chat notifications.
- Large language base and multi language understanding.
- Multiple integration possibilities.
Pros:
- User-friendly and allows for rapid development and deployment of chatbots to production.
- Excellent support and comprehensive documentation guide users throughout the development process.
- Offers customizable chatbot and virtual assistant solutions tailored to meet the specific requirements of the business.
Cons:
- Technical issues, software updates, or disruptions in service could potentially impact the functionality and availability of Haptik’s services, leading to interruptions in customer support and engagement.
- High cost as compared to others
- Bit too robotic and doesn’t capture the question soon enough to satisfy the guests.
Pricing: Subscription model starting at $5,000 per year.
Website link: https://www.haptik.ai/
Kore AI
With a decade of expertise, Kore.ai stands as a premier provider of cutting-edge AI solutions, assisting enterprises in harnessing AI’s business potential responsibly and securely. The company’s platform offers innovative no-code tools and solutions to create comprehensive customer and employee experiences, ranging from fully automated to human-assisted interactions, and to develop generative AI-powered applications.
Kore.ai adopts an open approach, enabling businesses to select the most suitable language models (LLMs) and infrastructure tailored to their specific needs.
Features:
- Kore.ai offers customizable chatbot and virtual assistant solutions that can be tailored to meet the specific needs.
- Kore.ai’s platform allows businesses to automate repetitive tasks and workflows.
- Kore.ai offers a suite of developer tools, SDKs, and APIs that facilitate seamless integration with existing systems.
Pros:
- Adding channels, utilizing agent transfer, and exposing APIs are straightforward tasks.
- Robust feature set and thorough training process.
- No need to start coding everything from the beginning to execute tasks.
Cons:
- Managing bot versions can be challenging due to the absence of a rollback mechanism to previous versions.
- At times, navigating through the documentation can be challenging.
- Customer support is not that good. Difficulties in resolving issues.
Pricing: The standard version is priced at $500, and the enterprise version depends on the requirements of the company.
Website link: https://kore.ai/
Verloop.io
Verloop.io is a globally recognized customer automation platform crafted specifically for contact centers, providing thorough end-to-end automation solutions. Our platform effortlessly offers support across multiple channels, including websites, WhatsApp, in-app, and voice interactions.
Features:
- During the initial phase of contact center interactions, Verloop.io utilizes AI assistance for both chat and voice communications.
- Verloop.io’s Sparks offers the ultimate solution for Quality Analysts, automating call analysis using Generative AI.
- Businesses can use bot builder- recipes along with Smart block to easily begin their journey towards offering the best customer experience.
Pros:
- Higher sales in business
- Low acquisition cost
- Integrated AI, chatbot analytics, and machine learning capabilities empower the chatbot to discern underlying meanings and extract valuable information from users.
Cons:
- The analytics component still requires further exploration to match the industry-leading position held by their product.
- The notification modification doesn’t exist.
- Not integrated with any mobile app, leading to mobility issues and slower support.
Pricing: Starts from $69 per month.
Website: https://verloop.io/
Intercom
Intercom boosts operational efficiency by leveraging AI, bots, and rules to cut down support costs, allowing your team to focus on more complex tasks instead of repetitive queries. Enhance productivity and maintain team satisfaction by enabling service teams to address only high-value questions within a user-friendly, AI-driven collaborative inbox. Proactively resolve known customer issues before they contact support.
Features:
- Customisable live chat widgets.
- Omnichannel support capabilities.
- Integration with over 300 apps.
Pros:
- Quickly resolves simple queries.
- Has great customer care and support which deals with complaints instantly.
- It can be used to rephrase sentences.
Cons:
- Merging accounts and the duplication of messages.
- Bad customer support.
- Cannot change messages once sent.
Pricing: Starts at $39 per seat/month and goes upto $139 per seat/month.
Website link: https://www.intercom.com/
FreshChat
Freshchat is a conversational engagement platform designed to assist businesses in interacting with customers across various channels, including web chat, email and social platforms. Additionally, Freshchat provides AI driven chatbots that can be effortlessly created using a builder which requires no coding knowledge, enabling businesses to offer personalized service on a larger scale.
Features:
- Context-driven bots that provide instant and precise answers 24*7.
- Offer your visitors and users a contemporary messaging experience.
- Select from over 33 languages to tailor your messenger to your preferred language.
Pros:
- Can give customized messages for various different languages.
- Monitor your performance across various channels and gain insights to inform data-driven decisions.
- FreshChat mobile apps are accessible on both Android and iOS platforms, allowing users to participate in multiple conversations simultaneously.
Cons:
- Decline in Quality Than Other FreshDesk Products.
- Limitation in FreshDesk integration.
- Quite a lot of minor bugs.
Pricing: Has a free version. The paid version starts from $15 and goes upto $69.
Website link: https://www.freshworks.com/live-chat-software/
IBM Watsonx Assistant
IBM Watsonx Assistant is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel.
Harnessing artificial intelligence and expansive language models, Watsonx Assistant learns from customer interactions, enhancing its capability to resolve issues promptly and eliminating the annoyance of extended wait times, tedious searches, and unhelpful chatbots.
Features:
- Enhance your customer service agents’ capabilities by scaling your team’s best practices, insights, and crucial data across all interactions in real time.
- Equip your AI voice chatbot with a distinct and amiable voice. Implement IBM Watsonx Assistant over the phone to enhance customer support.
- Launch a chatbot with no coding skills.
Pros:
- Intuitive user interface.
- Deliver automated self-service support across all channels and touch-points.
- Smooth integration with the tools driving your business.
Cons:
- Doesn’t have multiple language support.
- Doesn’t process structured data directly.
- Increasing rate of data with limited resources.
Pricing: Has a free version. Paid version starts at $140 per month and increases according to the company’s requirements.
Website link: https://www.ibm.com/products/watsonx-assistant
Zendesk Support Suite
Zendesk is an AI-driven service platform that’s straightforward to deploy, operate, and expand. Its out-of-the-box solution is easily adaptable to changes, empowering businesses to accelerate their operations.
Additionally, Zendesk enables businesses to harness advanced AI capabilities for their service teams, enhancing the speed and accuracy of resolving customer issues. Built on billions of CX interactions, Zendesk AI can be leveraged across the entire service experience from self-service, to agents, to admins, to help you grow and operate efficiently at scale.
Features:
- Has AI and automation tools to enhance user experience.
- Email, phone, live chat, training sessions, and support inquiries are accessible.
- Built in integration with mobile apps.
Pros:
- Customizable customer facing web interface.
- Suitable for a wide range of clientele.
- Multi brand support with linked accounts.
Cons:
- Data is sometimes deleted or lost without clear cause.
- Difficult to collaborate with coworkers.
- Cumbersome, tedious, and unintuitive.
Pricing: Starts at $55 and increases to $155 for the tailored package.
Website link: https://www.zendesk.com/in/
Drift
Drift’s Conversation Cloud enables businesses to interact with customers in a tailored manner throughout their journey, from initial research to sales discussions and post-sales assistance. Comprising three key components – Conversational Marketing, Conversational Sales, and Conversational Service, it is all driven by their foundational Conversational AI.
Features:
- Automatically generates potential replies in the live chat based on the customer’s website content, marketing materials and the context of the conversation.
- Receive an intent score determined by the quantity of engagement activities from a potential account and the pertinence of those activities to your business.
- AI playbook templates that come pre-loaded with predefined conversation flows.
Pros:
- Drift offers unique playbook features that streamline processes, enabling teams to concentrate on essential tasks.
- Drift provides lead generation and efficiency tools tailored for sales and marketing teams to attract and assess leads.
- Drift’s integrated dashboard offers an all-encompassing perspective of performance indicators and interactions impacting your business.
Cons:
- Drift cannot be used for multiple teams unless you have the most expensive plan.
- Lot of minor bugs in the web app and mobile app.
- There are no messaging solutions available for efficient marketing channels.
Pricing: Starts at $2500 per month and increases depending on the company’s requirements.
Website link: https://www.drift.com/
Genesys Cloud CX
The Genesys Cloud CX platform is relied upon by numerous small, medium, and large businesses worldwide and is acclaimed as a top-tier cloud call center and customer experience (CX) solution. Regardless of where the customer interaction begins or concludes, Genesys Cloud CX revolutionizes your customer experience. It consolidates insights across teams, tools, and interactions, equipping you with the data to effortlessly resolve customer issues.
Features:
- AI-powered customer engagement.
- Secure IVR, callbacks, voice campaigns.
- Inbound and outbound voice.
Pros:
- Safe technology with the use of strong encryption.
- Effortlessly links contact center users, business stakeholders, vendors, partners, and customers.
- Stringent multi-tenant security standards.
Cons:
- Poor email ticketing system.
- Lot of minor technical errors.
- Bad third party integration.
Pricing: Starts at $98 for CX1 and goes till $201.5 for CX3.
Website link: https://www.genesys.com/en-sg/genesys-cloud
Qualified
Qualified is an AI-driven pipeline generation platform crafted to assist revenue teams in automatically recognizing, engaging, and converting their most valuable website visitors. This comprehensive solution enables companies to optimize website conversions efficiently, aiming to address pipeline challenges and surpass pipeline objectives.
Features:
- It is an AI chatbot that provides all in one solution.
- Makes use of meeting scheduling systems.
- Has multiple marketing offers.
Pros:
- Understands account based buyer intent.
- Serves personalized marketing promotions.
- Scales engagement with AI.
Cons:
- Customer support is not that good. Difficulties in resolving issues.
- Doesn’t have multi language support
- Minor technical glitches in the AI.
Pricing: Starts at $3500 per month and increases based on company requirements.
Website link: https://www.qualified.com/
Conclusion
These all are the 10 best alternatives to Yellow.ai. The appropriate software program for you will depend upon your unique needs and options. Yellow.ai still remains an excellent choice due to its long feature set, but on the other hand, IBM WatsonX, Drift and FreshChat are some of the best tools to replace yellow.ai.
FAQs – 10 Best Yellow.ai Alternatives & Competitors in 2024
Are there any free alternatives to Yellow.ai?
Yes, IBM Watsonx and FreshChat are two options which have free subscriptions for their AI tools.
Which is the best alternative for Yellow.ai?
All the different AI tools have their own plus points, but in general, Drift is the best alternative for Yellow.ai.
Which AI tool has multi-language support?
FreshChat is the best AI chatbot which understands more than 300 languages.