How to Set up Ticket Tool Discord Bot on Your Server

How to make a ticket on Discord-Quick steps

Head to the Ticket Tool Website

Connect to Your Discord Server

Set Up Roles>>Create a Support Staff Role

Create Support Category

Set Permissions for Support Category

Create a Support Ticket Channel

Configure Ticket Panel>>Customize Panel Message

Send the panel to the ticket channel

“Running a busy Discord server means keeping conversations organized and helping members quickly. Using a ticket system can help. This guide shows how to set up a Discord ticket system with Ticket Tool, so you can manage support requests easily and keep your server organized.”

Setting Ticket Tool Discord Bot

Here’s a step-by-step guide to set up ticket support on Discord:

Step 1: Visit the Ticket Tool Website

Start by visiting the Ticket Tool website.
Click on the “Invite Ticket Tool” button to get started

Step 2: Connect to Your Discord Server

You may need to sign in to your Discord account in your browser.
Expand the dropdown menu and select your Discord server.
Click “Continue” and authorize the connection.

Step 3: Set Up Roles

Once connected, verify that you’re human if prompted.
Head back to the Ticket Tool site and log in if necessary.
Select “Manage” under your Discord server.
Now, go to your Discord server and open server settings.
Choose “Roles” from the side menu.
Find the Ticket Tool role and move it up so it’s above most roles.
Save changes.

Step 4: Create a Support Staff Role (optional)

If you don’t have one already, create a role for staff who will respond to support tickets.
Click “Create role,” and name it.
Choose permissions and move the role up below your moderator roles.
Save changes and close.

Step 5: Create a Support Category

Right-click on the side panel and select “Create category.”
Name it “Support” or anything and make it a private category.
Select roles that should have access to support tickets and also select Ticket Tool.
Click “Create category” and move it near the top.

Step 6: Set Permissions for Support Category

Right-click on the category, choose “Edit category,” and switch to permissions.
Make sure everyone can read the message history.
Save changes.

Using The Ticket Tool to Create Ticket on Discord

After following the above steps, you create a Ticket Bot. Now you can create a Ticket on Discord.

Step 1: Create the channel

Click the plus sign on the Support category and select “Text Channel.”
Name it “Support Ticket” and create the channel.

Step 2: Configure Ticket Panel

Go back to the Ticket Tool dashboard and select “Panel Configs.”
Click “Create One” and name the panel.
Choose the roles that will respond to tickets.
Save changes and select the support in the category.
Save changes and go back.

Step 3: Customize Panel Message

Select Messages on the current page.
Edit the panel message if needed.
If editing the panel message, include instructions to click the emoji button to open a ticket.
Now save and open the permission options, find the ticket owner permission, and choose the Edit Opened option.
Enable the read history option.
Save changes.

Step 4: Final Steps

In panel configs, select the Send option.
Expand the drop menu and select the ticket channel you created, now click on Send.
In Discord, your ticket message will now be set up.
Members can now click the button to create a ticket and a new channel will be created, only server staff and members who created the ticket can see.

A few Things to Note About Ticket Tool Discord Bot

By following these steps, you’ve successfully set up a ticket support system on your Discord server. Remember, you can further customize roles, permissions, and messages. Staff members or ticket creators can close tickets when resolved, and deleting a ticket also removes the associated channel. With this system in place, it will be simpler for your community to reach out for assistance and for your staff to manage support requests.