Do you want to create a fantastic experience for your customers shopping from your e-commerce website? With so many people switching to online shopping, the reasons for the rising scope of e-commerce are inevitable. According to IBEF, the total impact of the e-commerce business in India will reach $200 billion by 2026, which was $38.5 billion back in 2017.
In the evolving digital landscape, e-commerce customer service has become the central point for most businesses. Now, to win new clients and retain your existing customers, you need to leverage tools that help you deliver personalized & hassle-free experiences and improve outcomes.
This article will cover the best AI tools to boost the e-commerce customer experience, which analyzes customer data to create detailed segments based on behaviors, demographics, and preferences.
10 AI Tools to Boost the E-commerce Customer Experience
Top 10 AI Tools to Boost the E-commerce Customer Experience
Let’s dive deeper into the top-rated AI tools to improve the customer experience for your e-commerce website:
Adobe Sensei
Adobe Sensei is one of the best AI tools to boost the e-commerce customer experience. Its AI and machine learning capabilities leverage data analysis and gen AI to provide automated catalog management, personalized product/service recommendations, and predictive search functionalities.
Features:
- Understand your cause and effect along the customer journey by taking a closer look at your customers
- It streamlines cross-team content workflows
- Helps you focus on the right prospects by predicting leads and accounts that will likely convert into paying customers.
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Pros |
Cons |
|---|---|
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Deep customer insights |
Might raise ethical and legal concerns about the quality and ownership of the produced content |
|
Product recommendations after analyzing consumer behavior |
Requires high computational resources and technical skills |
Pricing:
You need to contact the sales team to get the pricing quotation based on your unique business needs.
Visit Adobe Sensei– https://business.adobe.com/products/sensei/adobe-sensei.html
Octane AI
Octane AI helps you build a personalized quiz and product recommendation for personalizing user experience on your e-commerce site. The platform’s main objective is to foster a deeper connection between the brand and its customers to increase engagement.
Features:
- It creates powerful quizzes that engage customers and help them receive the appropriate products as per their needs
- It integrates with apps like Zapier, Attentive, and many more to sync quiz data and enable personalized marketing
- It customizes the designs, layout, and logic of your quizzes.
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Pros |
Cons |
|---|---|
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Provides account managers who help you build and launch your quiz |
It requires technical knowledge to set up and use |
|
Personalized Facebook Messenger and SMS automation for Shopify |
The software may not be compatible with some themes or custom code |
Pricing:
It offers a free trial and 3 paid plans:
- Octane- $50 per month
- Octane Plus- $200 per month
- Enterprise- Contact the sales team.
Visit Octane AI- https://www.octaneai.com/
Looka
Are you tired of designing logos, brand kits, and websites manually? Looka is an all-in-one AI tool to simplify your branding process and generate professional logos and cohesive brand materials without requiring advanced designing skills.
Features:
- This platform has an intuitive interface that balances automation with customization
- The tool helps you build visually appealing e-commerce websites that resonate with your audiences’ intent
- It offers coordinated sets of brand elements for consistent branding across multiple platforms.
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Pros |
Cons |
|---|---|
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AI logo creation |
Limited design options and customization features |
|
High customizability |
The subscription-based pricing plan is not attractive compared to other platforms |
Pricing
It’s logo package is offered in 2 paid plans:
- Basic- $20 one-time purchase
- Premium- $65 one-time purchase
However, you need to opt for its subscription model if you want to get a logo and brand kit:
- Brand Kit Subscription- $96 per year
- Brand Kit Web Subscription- $129 per year.
Visit Looka- https://looka.com/
Yuma
If you genuinely want to elevate the user experience for your e-commerce website, Yuma is an ideal platform that can act as a support assistant for your help desk. The best part about this tool is that whatever queries you receive from customers, it provides quick, relevant, and accurate responses for your e-commerce business.
Features:
- It automates the drafting of responses using GPT-3
- This platform evaluates your brand voice from past tickets, based on which it creates your writing style
- Summarize your conversation threads with customers.
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Pros |
Cons |
|---|---|
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Supports 15 languages and auto-transition |
Results are not always accurate |
|
Retrieves live information from your Shopify products and pages |
Requires constant supervision or feedback from agents |
Pricing:
It offers a free trial and 4 paid plans:
- Starter+ – $299 per month
- Pro- $549 per month
- Evolve- $799 per plan
- Enterprise- Contact the sales team.
Visit Yuma- https://yuma.ai/
Echo.win
One of the best phone agents, Echo.win helps improve customer experience by automatically responding to customer calls. The platform can handle different types of customer queries that can free up your team to focus on other crucial areas to grow your business.
Features:
- It provides phone call analytics and collects details from callers
- Eliminates the need for voicemails or busy signals
- It auto-answer calls after pre-assessing them and having natural conversations on behalf of a business.
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Pros |
Cons |
|---|---|
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Powerful workflow management |
Ethical and legal issues |
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24×7 availability |
Data quality |
Pricing:
It offers a free Basic Onboarding $ Deployment plan for a limited time. You can choose from any of these 3 premium plans:
- Echowin- $49.99 per month
- Echowin Pro- $99 per month
- Echowin Agency- $1500 per month.
Visit Echo.win– https://echo.win/
Synthesia
If you want to provide a personalized and engaging video experience to your customers, choose Synthesia. With its 60+ templates to choose from, this efficient AI tool can create professional videos for your e-commerce businesses.
Features:
- It allows you to create attractive videos for your e-commerce businesses
- It has a diverse collection of 140 AI avatars to provide an engaging video experience
- The tool offers a wide range of customization options, including different AI avatars, backgrounds, music, and voiceovers.
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Pros |
Cons |
|---|---|
|
Personalized video experience |
Unrealistic avatars |
|
High versatility |
Lack of media blending |
Pricing:
You can use this platform for free by going to the Free AI Video Generator. It offers 3 paid plans:
- Starter- $22 per month
- Creator- $67 per month
- Enterprise- Contact the sales team.
Visit Synthesia– https://www.synthesia.io/
Lyro AI Chatbot
Tailored specifically for the e-commerce sector, the Lyro AI chatbot is designed to revolutionize the experience of customers shopping online. This platform leverages NLP technologies to provide instant shopping assistance and 24×7 customer support across their websites.
Features:
- It allows you to take over the conversation whenever you want
- It can handle multiple queries such as product recommendations, inventory checks, or order tracking
- With this tool, you can free up your team to focus on other critical areas by letting them rely on the bot.
|
Pros |
Cons |
|---|---|
|
Simple, configurable setup |
You can only set up a conversational flow after it gives an answer |
|
Unlimited replies per customer |
Lack of emotional intelligence |
Pricing:
It offers a free plan and 3 paid plans:
- Starter- $29 per month
- Growth- $59 per month
- Tidio+- $499 per month (For tailored plans, you can contact the sales team).
Visit Lyro AI- https://www.tidio.com/chatbot-ai/
OptiMonk AI
Now, enhancing your website engagement and conversion rates is relatively easy. With OptiMonk AI, you can leverage AI and understand visitors’ behavior in real time to present the most relevant offers at the perfect moment.
Features:
- The platform automatically writes conversion-optimized content, headlines, product descriptions, and lists
- Its customer support is lightning quick, helpful, and responsive
- The tool features a smart product page optimizer to turn product detail pages into high-converting sales.
|
Pros |
Cons |
|---|---|
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Tailor landing page content for high-optimization |
Poor support for fonts and right-to-left languages |
|
Improves pop-up conversion rates through personalization’s |
Some customizations are complex |
Pricing:
It offers a free and 4 paid plans:
- Essential- $39 per month
- Growth- $99 per month
- Premium- $249 per month
- Master- Contact the sales team.
Visit OptiMonk AI- https://www.optimonk.com/ai/
Nosto
One of the most robust AI-driven tools, Nosto enhances your user’s shopping experience on your e-commerce website. It harnesses the power of artificial & business intelligence, big data, and dynamic targeting to analyze customers’ search intent, preferences, and purchasing history in real-time.
Features:
- No matter what tools you use, it is designed in such a way that does not affect the speed of your website
- It balances automation and control with cutting-edge AI and machine-learning abilities
- The platform powers every feature of the CXP (content experience platform), including Predictive AI, Generative AI, Visual AI, and Semantic AI to help you achieve growth faster.
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Pros |
Cons |
|---|---|
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Excellent customer service |
Difficult to understand the entire platform where all the elements are located |
|
Features the CX optimization package |
Ambitious integrations do not always work |
Pricing:
It offers a customized plan. To get the quotation, you need to contact the sales team.
Visit Nosto- https://www.nosto.com/
Neurons
Do you want to improve product creatives? Opting for the Neuron AI tool helps you to predict human behavior and customer attention, which allows you to optimize your product creatives extensively.
Features:
- It helps you make data-driven decisions by understanding how customers interact with your content
- Get rapid feedback on your visuals
- Optimize ads with fast AI recommendations.
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Pros |
Cons |
|---|---|
|
Nice UI and workflow |
Limited AI templates |
|
Good AI output quality |
Occasional sluggish performance |
Pricing:
You can try its demo before opting for one of 3 paid plans:
- Growth- 5 users (To get the quotation, contact the sales team)
- Professional- 6-10 users (To get the quotation, contact the sales team)
- Enterprise- 11+ users (To get the quotation, contact the sales team).
Visit Neurons– https://www.neuronsinc.com/
Which is the Best AI Tool to Boost the E-commerce Customer Experience?
Unleash the power of Nosto, a robust AI-driven platform designed to personalize the shopping experience for visitors on your e-commerce website. The platform allows you to create pop-ups for new or first-time customers and offer them discounts.
Nosto is also known for reducing site abandonment with a triggered pop-up when a customer wants to exit. This tool also offers promos from customers who are visiting your site from an ad campaign or a paid search.
So, if you are looking to deliver targeted recommendations and tailored marketing messages across email campaigns, websites, or mobile apps, Nosto has got you covered!
Conclusion
There you have it, folks! Hopefully, with this detailed and easy-to-read guide, you can compare all these AI Tools to boost the e-commerce customer experience and make an informed decision.
Embrace the power of any of these AI-powered tools to provide personalized and exceptional customer experience to your customers.
FAQs- Top AI Tools to Boost the E-commerce Customer Experience
How to use AI to enhance customer experience?
AI can modify the user experience in real-time according to the customer’s intent and interests. The best part about AI? It creates a highly personalized shopping experience by adjusting the site’s content to highlight similar products.
Which AI voice assistant is used in e-commerce?
Google Assistant, Siri, and Alexa are 3 most preferred choices that integrate into diverse devices to recognize and execute voice demands in e-commerce.