10 AI Chatbots for E-commerce Websites

AI Chatbots for E-commerce Websites are really helpful because they can look at a customer’s previous browsing history, suggest products they might need, and even chat with customers any time, day or night. Having good customer support is a great way to connect with people and make your website more popular, making a real difference in how people see your business.

Using AI chatbots makes things much easier for companies because they don’t need as many human workers and can keep customers more engaged. These chatbots can track orders, generate leads, and provide customer support. AI can also understand and boost businesses by offering services and increasing sales. Here are 10 AI chatbots that are perfect for e-commerce websites:

10 AI Chatbots for E-commerce Websites

Here is the list of the top 10 AI Chatbots for E- Commerce Websites available in 2024 with features, pros , cons and pricing.

1. Zowie

Zowie is an AI chatbot made just for e-commerce websites. It helps by offering personalized customer support, tracking orders, and suggesting products to customers. Zowie uses smart learning algorithms to understand what customers are asking and gives them the right answers. This improves the overall shopping experience for customers. By helping in these ways, Zowie makes shopping online smoother and more enjoyable.

Features:

• Offers personalized customer support by addressing the inquiries and concerns.
• Allows order tracking within the interface and enhances transparency and convenience.
• Utilizes AI algorithms to analyze customer preferences and behavior and provides product recommendations.

Pros	Cons
Wide range of customer support features enhances engagement. Reduces workload on human support agents.	Pricing is high for advanced features. Integration issues are reported.

Pricing:

• Contact for pricing.

Link: https://getzowie.com/

2. Botsonic

Botsonic is an AI chatbot designed to help e-commerce websites engage better with their customers. It comes with features that help in finding new potential customers (lead generation), assisting shoppers in finding products (product discovery), and providing ongoing customer support. Botsonic not only makes it easier for businesses to connect with their customers but also helps them increase their sales. This makes Botsonic a valuable tool for any e-commerce website looking to improve its customer service and boost its revenue.

Features:

• Provides automated lead generation.
• Supplies customers a personalized product discovery according to their needs.
• Even provides active customer support that too 24/7.

Pros	Cons
Provides an easy to use interface. Improves sales conversion by ROI calculator.	Integration capacities are limited. Limited Advanced features are provided.

Pricing:

• Free for 100 messages
• Professional at $40.83 per month
• Enterprise at $800 per month

Link: https://writesonic.com/botsonic

3. Botsify

Botsify is an AI chatbot that is very user friendly. Enables businesses to create desired chatbot without a technician. Offers integration with famous messaging platforms. AI capacities can be utilized for providing customer support, lead generation and sales tasks.

Features:

• Drag and drop chatbot builder
• Integration with popular messaging platforms.
• AI capabilities for automation.

Pros	Cons
No coding required. Easy integration options with third party apps.	May lack advanced AI features. Pricing plans may be restrictive for some businesses.

Pricing:

• Free trial for 14 days.
• Personal at $49 per month
• Business at $149 per month
• Enterprise is customized.

Link: https://botsify.com/

4. Ada

Ada is an AI chatbot that focuses on customer service operations for e-commerce websites. Offers features such as self-service support, solves inquiries, and easy integration with existing CRM systems.

Features:

• Self-service support.
• Intelligent inquiry routing.
• CRM integration with advanced features

Pros	Cons
Enhances customer service efficiency. Personalized support experiences.	Initial setup can be time-consuming. Advanced features may require additional costs.

Pricing:

• Contact for pricing

Link: https://www.ada.cx/

5. Giosg

Giosg offers AI chatbots for e-commerce websites. Its AI chatbots are made to engage with customers and provide help regarding product inquiries, order tracking and eventually enhancing the customer experience.

Features:

• Engaging chatbots.
• Assistance with product inquiries.
• Troubleshooting support.

Pros	Cons
Higher conversion rates. Multichannel engagement options.	Integration complexity. Limited customization features.

Pricing:

• Contact for pricing.

Link: https://www.giosg.com/en/products/ai-chatbot

6. Netomi

Netomi provides an AI chatbot that is the solution to many customer problems in an e-commerce business. Services include automated responses to common inquiries, handles order related issues and provides personalized product recommendations. Improves customer satisfaction.

Features:

• Provides automated responses according to the customer’s past conversations.
• Order tracking or sharing information regarding the order is provided by the chatbot.
• Product recommendation is provided according to the browsing history.

Pros	Cons
Known for enhancing customer satisfaction. Provides efficient customer services.	Customization is required to use advanced features. Pricing is high for small e-commerce websites.

Pricing:

• Request for pricing.

Link: https://www.netomi.com/

7. Drift

Drift’s AI chatbots make it easy for e-commerce websites to talk to customers. These chatbots can figure out which visitors are likely to become customers, set up meetings, and offer a personalized experience. This helps businesses grow through their e-commerce sites and improves the customer’s shopping journey.

Features:

• Real-time engagement.
• Lead qualification.
• Personalized product recommendations.

Pros	Cons
Seamless customer interactions. Increased sales conversions.	Learning curve for setup. Pricing may be higher for some businesses.

Pricing:

• Premium at $2500 per month
• Advanced and enterprise are customized.

Link: https://www.drift.com/

8. Intercom

Intercom is a tool that makes e-commerce websites better by improving how they interact with customers and offering personalized support. Its AI features can understand how customers feel and work well with CRM (Customer Relationship Management) systems. This lets businesses provide a personalized shopping experience. By using AI chatbots, Intercom helps online stores respond quickly and accurately to customer questions, making shopping smoother and more enjoyable.

Features:

• Automated customer interactions.
• Lead qualification.
• Personalized support.

Pros	Cons
Comprehensive features. Integration with CRM systems.	Cost may be prohibitive for smaller businesses. Setup and customization can be complex.

Pricing:

• Essential at $49 per month
• Advanced at $99 per month
• Expert at $149 per month

Link: https://www.intercom.com/

9. Zendesk

Zendesk offers AI chatbots and automation tools for customer support. Handles common customer inquiries, route inquiries regarding order and provides self service options that improves efficiency and customer satisfaction.

Features:

• Self service options for enhancing the personalized experience.
• AI-powered chatbots.
• Automation tools are embedded.

Pros	Cons
Provides great customer support. Enhances efficiency of customer experience.	Requires higher plans for using advanced features. Integration is complex.

Pricing:

• Suite team at $49 per month
• Suite growth at $115 per month
• Suite professional at $149 per month
• Suite enterprise is customized

Link: https://www.zendesk.com/

10. Certainly AI

Certainly AI offers chatbots that are perfect for e-commerce websites. These AI chatbots help with customer support and work to keep customers more engaged. They understand machine learning and how to process natural language, which allows them to give personalized suggestions. These chatbots can also track orders and provide automated help, focusing on making the shopping experience better for everyone.

Features:

• Language understanding and processing important information.
• Sentiment analysis of the customers and providing relevant information.
• Text generation by analyzing past conversations.

Pros	Cons
Accurate analysis enhances decision-making Automation workflows without human help.	Dependence on data quality for accuracy Potential biases in models.

Pricing:

• Standard at $2000 per month
• Enterprise at $5000 per month

Link: https://certainly.io/

Conclusion

AI Chatbots for E-commerce Websites are crucial for improving the customer experience on online shopping sites. These 10 chatbots come packed with features that help businesses increase sales and customer satisfaction. They enhance customer service and offer personalized recommendations. Each chatbot offers unique benefits tailored to the needs of e-commerce websites. For example, some, like Intercom, provide smooth communication features that make interacting with customers easy and effective. To stay competitive, it’s essential for e-commerce businesses to adopt these AI-driven solutions.

10 AI Chatbots for E-commerce Websites – FAQs

How can an AI chatbot help e-commerce websites?

AI chatbots are software programs that use machine algorithms to interact with customers. Essentially for e-commerce some do offer 24/7 customer support, personalized recommendation and other processing features for enhancing the experience.

Can AI chatbots assist with product recommendations?

Yes, AI chatbots can analyze the customer preferences, browsing history and the purchase behavior. Use this information for providing product recommendations and enhance the chances of conversations.

Are AI chatbots capable of processing orders and payments?

Many AI chatbots are so advanced that they can receive or process payments. Customers can browse the product and add items to cart, and then complete transactions using the chatbot interface.