Genesys

Intro and history: Genesys is a company that specializes in customer experience and contact center technology. Founded in 1990 by Gregory Shenkman and Alec Miloslavsky, the company has grown to become a global leader in its field. Genesys provides innovative solutions that help businesses connect with their customers across multiple channels, including voice, email, web chat, social media, and mobile. Industry: Information Technology and Services Product, Services and Operations: Genesys offers a range of products and services including cloud-based and on-premises software solutions for customer experience management. Their offerings include Genesys Cloud, an all-in-one solution for customer engagement; Genesys Engage, a platform for personalized customer experiences; and Genesys DX, a digital customer service solution. Funding Details: Genesys is a privately held company and does not publicly disclose its funding details. Acquisitions: Genesys has made several acquisitions over the years to expand its product offerings and capabilities. Notable acquisitions include Echopass Corporation, a provider of cloud-based contact center solutions; Altocloud, a customer journey analytics provider; and Bold360 from LogMeIn, a leading provider of digital engagement and customer service solutions. Awards and Achievements: Genesys has received numerous awards and recognitions for its innovative solutions and contributions to the industry. These include being named a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) in 2020, and receiving the Frost & Sullivan Company of the Year Award for the North American Contact Center Systems Market.