Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls over a broadband Internet connection instead of an analog (regular) phone line. Some VoIP services allow you to call people using the same service, but others may allow you to call anyone.
They can have a telephone number – including local, long-distance, mobile, and international numbers or not. Some VoIP services only work over your computer or a special VoIP phone while other services allow you to use a traditional phone connected to a VoIP adapter.
How Does VoIP / Internet Voice Works?
Voice is converted into a digital signal by VoIP services that travel over the Internet. If the regular phone number is called, the signal is converted to a regular telephone signal i.e. an analog signal before it reaches the destination. VoIP can allow you to make a call directly from a computer having a special VoIP phone or a traditional phone connected to a special adapter. Wireless hot spots in locations such as airports, hospitals, cafes, etc allow you to connect to the Internet and can enable you to use VoIP service wirelessly.
Equipment Required in VoIP
- An Internet connection must be very high to use VoIP services.
- Internet access can be via cable modem or LAN and other high-speed services.
- Users need compatible devices, such as computers, adapters, or special VoIP phones.
- Some VoIP services only work through a specific computer or VoIP phone.
- Other services give you the option of using a traditional phone that comes with a VoIP adapter.
- Computer-based tests require inexpensive software and microphones.
- VoIP phones can be connected directly to a broadband connection.
- They work like traditional telephones.
- Using a phone with a VoIP adapter, users can dial numbers as usual.
- In such cases, the service can provide a voice call.
VoIP
VoIP Service
VocalTech, a firm, introduced the first VoIP service in 1995. The business introduced the InternetPhone, the aptly named first Internet-based phone. There was no video functionality included, and to communicate, both users had to be signed into the same piece of software.
Early VoIP services frequently had call drops and distortions, making for a bad user experience. But until Skype’s 2003 debut, which made VoIP appealing and useful for regular users, the service continued to get better. This made it possible for video conversations and landline calls to be made with far better sound quality, all for free.
Millions of administrators and office professionals started working remotely as a result of the COVID-19 pandemic, which was another benefit for the VoIP sector. With teleconferencing becoming the new standard for the typical workplace, VoIP and related services like Zoom became even more important for office administration.
Local Call vs Long Distance Call
Certain VoIP service providers give their services without charge, usually limited to calls made to other service customers. You might be able to choose an area code that is different from the one you live in with your VoIP service. It also implies that, according on their area code and service, callers may be charged for long distance. Like traditional telephone service, some VoIP companies charge for long distance calls to numbers that are outside of their calling area. You can make calls anywhere for a set amount of minutes at a predetermined charge with other VoIP providers.
Is VoIP Regulated by the FCC?
VoIP service providers who offer interconnected VoIP services—which enable customers to call and receive calls via the normal telephone network—were subject to 911 responsibilities by the FCC in June 2005. However, you should be aware that 911 calls made using VoIP are managed differently than ones made through your conventional phone provider. For comprehensive details on the distinctions between VoIP and 911 services, please refer to our consumer fact page.
Furthermore, the FCC mandates that interconnected VoIP providers abide by the Communications Assistance for Law Enforcement Act of 1994 (CALEA) and make contributions to the Universal Service Fund, which provides funding for phone subscribers who meet certain income requirements and for communications services in high-cost areas.
Advantages of VoIP
- Some VoIP services offer features and services that are not available with a traditional phone, or are available but only for an additional fee.
- Paying for both a broadband connection and a traditional telephone line can be avoided.
- Smoother connection than an analog signal can be provided.
- VoIP technology practically eliminates the expense of phone communication for both business and personal use.
- VoIP phone service is frequently offered by Internet providers as a free perk for purchasing broadband or higher-speed Internet access as well as Internet cable television channels.
- Everyone who benefits from the transaction wins because the Internet provider has to pay a little bit more for this service, but the consumer doesn’t pay any more for it.
Disadvantages of VoIP
- Some VoIP services don’t work during power outages and the service provider may not offer backup power.
- Not all VoIP services connect directly to emergency services through emergency service numbers.
- VoIP providers may or may not offer directory assistance.
- VoIP services’ primary drawback is their propensity to cluster or lag. The sound is a little bit delayed because it is sent in packets. In most cases, inexperienced listeners won’t be able to distinguish between VoIP and analogue calls.
- In the event that neither the user nor the supplier has backup power, several VoIP services cannot function during blackouts.
Comparison of VoIP vs Traditional Phone Services
| Features | VoIP | Traditional Phone Services |
|---|---|---|
| Method of transmission | Digital Signals | Analog Signals |
| Internet requirement | Yes, high-speed broadband | No, traditional phone line |
| Cost | Lower cost for long-distance | Higher cost for long-distance |
| Features and services | More features and services | Limited features and services |
| Power outages | May not work | Usually works |
| Emergency services access | May not connect directly | Direct connection |
| Directory assistance | May or may not be available | Usually available |
Frequently Asked Question on VoIP – FAQs
Can I use my existing phone number with VoIP?
You most certainly already have phone numbers. These are compatible with VoIP.
What are the disadvantage of VoIP?
- Some VoIP services don’t work during power outages and the service provider may not offer backup power.
- Not all VoIP services connect directly to emergency services through emergency service numbers.