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Requirements Elicitation – Software Engineering

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Requirements elicitation is the process of gathering and defining the requirements for a software system. The goal of requirements elicitation is to ensure that the software development process is based on a clear and comprehensive understanding of the customer’s needs and requirements. This article focuses on discussing Requirement Elicitation in detail.

What is Requirement Elicitation?

Requirements elicitation is perhaps the most difficult, most error-prone, and most communication-intensive software development.

  1. It can be successful only through an effective customer-developer partnership. It is needed to know what the users require. 
  2. Requirements elicitation involves the identification, collection, analysis, and refinement of the requirements for a software system.
  3. It is a critical part of the software development life cycle and is typically performed at the beginning of the project.
  4. Requirements elicitation involves stakeholders from different areas of the organization, including business owners, end-users, and technical experts.
  5. The output of the requirements elicitation process is a set of clear, concise, and well-defined requirements that serve as the basis for the design and development of the software system.

Importance of Requirements Elicitation

  1. Compliance with Business Objectives: The process of elicitation guarantees that the software development endeavours are in harmony with the wider company aims and objectives. Comprehending the business context facilitates the development of a solution that adds value for the company.
  2. User Satisfaction: It is easier to create software that fulfils end users needs and expectations when they are involved in the requirements elicitation process. Higher user pleasure and acceptance of the finished product are the results of this.
  3. Time and Money Savings: Having precise and well-defined specifications aids in preventing miscommunication and rework during the development phase. As a result, there will be cost savings and the project will be completed on time.
  4. Compliance and Regulation Requirements: Requirements elicitation is crucial for projects in regulated industries to guarantee that the software conforms with applicable laws and norms. In industries like healthcare, finance, and aerospace, this is crucial.
  5. Traceability and Documentation: Throughout the software development process, traceability is based on requirements that are well-documented. Traceability helps with testing, validation, and maintenance by ensuring that every part of the software can be linked to a particular requirement.

Requirements Elicitation Activities:

Requirements elicitation includes the subsequent activities. A few of them are listed below:

  1. Knowledge of the overall area where the systems are applied.
  2. The details of the precise customer problem where the system is going to be applied must be understood.
  3. Interaction of system with external requirements.
  4. Detailed investigation of user needs.
  5. Define the constraints for system development.

Requirements Elicitation Methods:

There are a number of requirements elicitation methods. Few of them are listed below:

1. Interviews

Objective of conducting an interview is to understand the customer’s expectations from the software. 
It is impossible to interview every stakeholder hence representatives from groups are selected based on their expertise and credibility. Interviews maybe be open-ended or structured. 

  1. In open-ended interviews there is no pre-set agenda. Context free questions may be asked to understand the problem.
  2. In a structured interview, an agenda of fairly open questions is prepared. Sometimes a proper questionnaire is designed for the interview.

2. Brainstorming Sessions

  • It is a group technique
  • It is intended to generate lots of new ideas hence providing a platform to share views
  • A highly trained facilitator is required to handle group bias and group conflicts.
  • Every idea is documented so that everyone can see it.
  • Finally, a document is prepared which consists of the list of requirements and their priority if possible.

3. Facilitated Application Specification Technique

Its objective is to bridge the expectation gap – the difference between what the developers think they are supposed to build and what customers think they are going to get. A team-oriented approach is developed for requirements gathering. Each attendee is asked to make a list of objects that are:

  1. Part of the environment that surrounds the system.
  2. Produced by the system.
  3. Used by the system.

Each participant prepares his/her list, different lists are then combined, redundant entries are eliminated, team is divided into smaller sub-teams to develop mini-specifications and finally a draft of specifications is written down using all the inputs from the meeting. 

4. Quality Function Deployment

In this technique customer satisfaction is of prime concern, hence it emphasizes on the requirements which are valuable to the customer. 
3 types of requirements are identified:

  • Normal requirements: In this the objective and goals of the proposed software are discussed with the customer. Example – normal requirements for a result management system may be entry of marks, calculation of results, etc.
  • Expected requirements: These requirements are so obvious that the customer need not explicitly state them. Example – protection from unauthorized access.
  • Exciting requirements: It includes features that are beyond customer’s expectations and prove to be very satisfying when present. Example – when unauthorized access is detected, it should backup and shutdown all processes.

5. Use Case Approach

This technique combines text and pictures to provide a better understanding of the requirements. 
The use cases describe the ‘what’, of a system and not ‘how’. Hence, they only give a functional view of the system. 
The components of the use case design include three major things – Actor, use cases, use case diagram. 

  1. Actor: It is the external agent that lies outside the system but interacts with it in some way. An actor maybe a person, machine etc. It is represented as a stick figure. Actors can be primary actors or secondary actors. 
    • Primary actors: It requires assistance from the system to achieve a goal.
    • Secondary actor: It is an actor from which the system needs assistance.
  2. Use cases: They describe the sequence of interactions between actors and the system. They capture who(actors) do what(interaction) with the system. A complete set of use cases specifies all possible ways to use the system.
  3. Use case diagram: A use case diagram graphically represents what happens when an actor interacts with a system. It captures the functional aspect of the system. 
    • A stick figure is used to represent an actor.
    • An oval is used to represent a use case.
    • A line is used to represent a relationship between an actor and a use case.

The success of an elicitation technique used depends on the maturity of the analyst, developers, users, and the customer involved. 

Steps Of Requirements Elicitation:

  1. Identify all the stakeholders, e.g., Users, developers, customers etc.
  2. List out all requirements from customer.
  3. A value indicating degree of importance is assigned to each requirement.
  4. In the end the final list of requirements is categorized as: 
    • It is possible to achieve.
    • It should be deferred and the reason for it.
    • It is impossible to achieve and should be dropped off.

Features of Requirements Elicitation:

  1. Stakeholder engagement: Requirements elicitation involves engaging with stakeholders such as customers, end-users, project sponsors, and subject-matter experts to understand their needs and requirements.
  2. Gathering information: Requirements elicitation involves gathering information about the system to be developed, the business processes it will support, and the end-users who will be using it.
  3. Requirement prioritization: Requirements elicitation involves prioritizing requirements based on their importance to the project’s success.
  4. Requirements documentation: Requirements elicitation involves documenting the requirements in a clear and concise manner so that they can be easily understood and communicated to the development team.
  5. Validation and verification: Requirements elicitation involves validating and verifying the requirements with the stakeholders to ensure that they accurately represent their needs and requirements.
  6. Iterative process: Requirements elicitation is an iterative process that involves continuously refining and updating the requirements based on feedback from stakeholders.
  7. Communication and collaboration: Requirements elicitation involves effective communication and collaboration with stakeholders, project team members, and other relevant parties to ensure that the requirements are clearly understood and implemented.
  8. Flexibility: Requirements elicitation requires flexibility to adapt to changing requirements, stakeholder needs, and project constraints.

Advantages of Requirements Elicitation:

  1. Clear requirements: Helps to clarify and refine customer requirements.
  2. Improves communication: Improves communication and collaboration between stakeholders.
  3. Results in good quality software: Increases the chances of developing a software system that meets customer needs.
  4. Avoids misunderstandings: Avoids misunderstandings and helps to manage expectations.
  5. Supports the identification of potential risks: Supports the identification of potential risks and problems early in the development cycle.
  6. Facilitates development of accurate plan: Facilitates the development of a comprehensive and accurate project plan.
  7. Increases user confidence: Increases user and stakeholder confidence in the software development process.
  8. Supports identification of new business opportunities: Supports the identification of new business opportunities and revenue streams.

Disadvantages of Requirements Elicitation:

  1. Time consuming: Can be time-consuming and expensive.
  2. Skills required: Requires specialized skills and expertise.
  3. Impacted by changing requirements: May be impacted by changing business needs and requirements.
  4. Impacted by other factors: Can be impacted by political and organizational factors.
  5. Lack of commitment from stakeholders: Can result in a lack of buy-in and commitment from stakeholders.
  6. Impacted by conflicting priorities: Can be impacted by conflicting priorities and competing interests.
  7. Sometimes inaccurate requirements: May result in incomplete or inaccurate requirements if not properly managed.
  8. Increased development cost: Can lead to increased development costs and decreased efficiency if requirements are not well-defined.


Last Updated : 17 Jan, 2024
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