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Organizational Behavior – Role of Managers

  • Last Updated : 25 Nov, 2021

What is Organizational Behavior?
Organizational behavior just as the name states, is the process of understanding and managing human behavior within an organization. An organization not only runs on profits, work and schedules but also takes into consideration the human values. Organization have come up with a theory that the organization runs well when the employees are treated well and understood well as the entire organization depends upon the human resources.

Organization behavior examines and gathers the insights on employee behavior, as how to drive them with the proper motivation by understanding them a little better. Organizational behavior should start with the role of the managers and how well they incorporate moral and support down the hierarchy. Managerialism is not just about gaining profits, and executing control but, creating a safe space for interaction of different opinions and to be able to work as a group and achieve organizational goals. As they say, there is no I in Team. The organization that works together, grows together.

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It all comes down to the question of, what role should the manager play, keeping in mind what should be expected of him/her with respect to organizational behavior?

Role of Managers :

1. Interpersonal Role :

  • Figure Head – 
    In this role, the manager performs duties of ceremonial nature, such as, attending an employee’s wedding, taking the customer to lunch, greeting the tourist dignitaries and so on.
  • Leader Role –
    In this role, the manager is a leader, guiding the employees in the right path, with the proper motivation and encouragement.
  • Liaison Role –
    In this role, the manager cultivates contacts outside the vertical chain of command to collect useful information for the organization.

2. Informational Role :

  • Monitor Role –
    In this role, manager acts as a monitor, perpetually scanning the environment for information, keeping an eye on the liaison contacts and subordinates and receive unsolicited information.
  • Disseminator Role –
    In this role, manager acts as a disseminator by passing down privileged information to the subordinates who would otherwise have no access to it.
  • Spokesperson Role –
    In this role, manager acts a spokesperson by representing the organization before various outside groups, which have some stake in the organization. These stakeholders can be government officials, labour unions, financial institutions, suppliers, customers, etc. They have a wide influence over the organization, so the manager should coin their support by effectively managing the social impact of the organization.

3. Decisional Role :

  • Entrepreneurial role –
    In this role, the manager acts as an entrepreneur, always thirsty for new knowledge and innovation to improve the organization. Nowadays, it doesn’t matter if the organization is bigger or better, but it is necessary that it grows consistently. Innovation is creating new ideas which may either result in the development of new products or services or improving upon the old ones. This makes innovation an important function for a manager.
  • Disturbance handler role –
    In this role, the manager acts a disturbance handler, where the manager has to work reactively like a firefighter. The manager should come up with solutions to any problem that arises and handle it in an orderly way.
  • Resource allocator role –
    In this role, the manager acts as a resource allocator where the manager must divide work and delegate authority among his subordinates. The manager should plan out which subordinate will get what based on the abilities and who will be more suited into a particular task.
  • Negotiator –
    In this role, the manager acts as a negotiator where the manager at all levels has to spend considerable time in negotiations. The president of a company may negotiate with the union leaders about a new strike issue or the foreman may negotiate with the workers about a grievance problem, etc.

Workflow of Role of Managers


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