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Importance of Vendors, Consultants and End Users in developing ERP

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An organization is not able to develop an efficient ERP System alone. They have to look for Vendors, Consultants, and End Users.

Vendors are those who develop ERP Packages. Consultants are those who develop different Methods and techniques to deal with the implementation of ERP. End Users are those who use the ERP system once it has been developed.

So from that, a question arises.

“Why Can’t Company Develop their own ERP Packages ?”

  • Developing an ERP Package is a complex and time-consuming activity that requires lots of skilled people and other resources.
  • Such Specialized Computer Work is not the main business of many companies.
  • It costs too much for the companies to develop their own ERP Package as compared to purchasing from others.
  • An organization has to hire a skilled person for creating and maintaining ERP systems which acts as an extra cost for the Organization.
  • The team which is developing ERP must have organization skills, project management skills, team management skills, and project management skills and also have experience in this field.

How ERP is Developed?

ERP is developed by the three Main Person’s which are:

  • Vendors.
  • Consultants.
  • End User.

Vendors are the people who develop ERP packages, they spent a huge amount of time and effort in research and development to create the package solution which flexible, easy to use, and efficient. ERP vendors spent a large amount of money so that they become experts to develop flexible ERP Package.

Roles of Vendors:

  • The vendors should supply product and its documentation as soon as the contract is signed.
  • Vendor is responsible to fix bugs that are found during implementation process.
  • Vendor also provides training to the company’s users and also to the people who are involved in implementation process.
  • Vendors take care of quality control factors while developing ERP.
  • Vendors participate in all phases of an implementation in which he gives advice, answers to all technical questions about product and technology.

Consultants are professional people who develop the different methods and techniques to deal with the implementation process and with the various problems that will help during implementation. They are experts in the field of Administration, management, and control activities.

They have experience that ensures successful implementation. The only limitation to Consultants is that they are expensive.

Roles of Consultants:

  • They have to make a plan to carry activities in the right direction during the implementation process.
  • They provide best optimum result such as reduction in cycle time, increased response time, improved productivity to satisfaction of customers.
  • They have to make ERP implementation for an organization as their own business.

End users are the people who use the ERP system once it has been developed. End-users are given training as to how to use various functions that are automated in the software.

Roles Of End Users: 

  • End users are the people who are doing functions that are automated by ERP System.
  • They analyze and provide suggestions where customization needs to take place.
  • They should be able to balance their loyalty to the client and project.
  • Consultant should create a knowledge base and train people so that knowledge stays in the organization when consultants leave the project.
Last Updated : 23 Nov, 2020
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