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IBM and Samsung SDS Transform Enterprise Mobility with Zero-Touch Technology

Last Updated : 01 Mar, 2024
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In today’s digital age, mobile devices are an essential part of business operations. However, managing a large fleet of devices can be complex and time-consuming, often requiring manual intervention for tasks like enrollment, configuration, and troubleshooting. This is where Zero-Touch technology comes in, offering a transformative approach to enterprise mobility.

In Short

  • IBM and Samsung SDS unveil Zero Touch Mobility, a transformative approach to enterprise mobility management.
  • The technology leverages AI, data analytics, and seamless integration to streamline mobility management.
  • The partnership aims to enhance efficiency, reduce support burdens, and optimize productivity for enterprises worldwide.


What is IBM?

IBM, an acronym for International Business Machines Corporation, is an American multinational technology company with its headquarters in Armonk, New York1. Known as “Big Blue”, IBM operates in over 175 countries. It has held the record for the most annual U.S. patents generated by a business for 29 consecutive years from 1993 to 2021. Founded in 1911 as the Computing-Tabulating-Recording Company (CTR), IBM was renamed “International Business Machines” in 1924. It has been a global technology innovator for more than a century, leading advances in AI, automation, and hybrid cloud solutions that help businesses grow.

What is Samsung SDS?

Samsung SDS, established in 1985 as a subsidiary of Samsung Group, is a global provider of Information Technology (IT) services. It offers a range of services including IT consulting, system integration, and outsourcing. The company is recognized for its optimized cloud services for business environments and digital logistics platform-based logistics services. Samsung SDS also provides innovative solutions such as AI, cloud, IoT, and blockchain technologies, playing a crucial role in the digital transformation of businesses. Its technological prowess and commitment to innovation have earned it global recognition and numerous awards.

Closing the Gap in Digital Transformation

Despite rapid technological advancements, mobile devices often lag due to outdated systems and cumbersome support procedures. Recognizing this challenge, IBM and Samsung SDS embarked on a mission to reimagine mobile infrastructure management. Zero Touch Mobility emerges as the solution to streamline operations and enhance productivity in businesses worldwide.

What is Zero Touch Mobility?

Zero Touch Mobility, a collaboration between IBM and Samsung SDS, is a transformative approach to enterprise mobility management. It aims to address the challenges in digital transformation where outdated systems and complex support processes often hinder mobile devices. The technology automates repetitive tasks and minimizes manual intervention, enhancing efficiency and reducing support burdens. This innovative solution is designed to optimize productivity for enterprises worldwide, marking a significant shift in how businesses manage their mobile infrastructure. It’s a promising step towards a more efficient and streamlined enterprise mobility landscape.

How does Zero Touch Mobility Work?

Zero Touch Mobility, a collaboration between IBM and Samsung SDS, is a groundbreaking approach to enterprise mobility management. It leverages artificial intelligence, data analytics, and seamless integration to streamline the management of mobile infrastructure. This technology marks a significant shift from traditional methods that often involve high support burdens and inefficient processes. By automating repetitive tasks and minimizing manual intervention, Zero Touch Mobility allows enterprises to manage their mobile infrastructure more effectively and securely. This innovative solution is set to revolutionize enterprise mobility, promising enhanced efficiency, reduced support burdens, and optimized productivity for businesses worldwide.

Benefits of Zero-Touch Technology

Implementing Zero-Touch technology offers several significant benefits for businesses, including:

  1. Reduced costs: Automating tasks eliminates the need for manual intervention, leading to significant cost savings in terms of labor and resources.
  2. Improved efficiency: Streamlined workflows and automated processes enhance operational efficiency and productivity.
  3. Enhanced security: Automatic updates and security patches ensure devices are always protected against the latest threats.
  4. Simplified user experience: Self-service portals empower users to manage their devices independently, reducing the burden on IT support teams.

Importance of Watson AI to Enterprise Mobility

IBM’s Watson AI plays a crucial role in enterprise mobility. With its natural language interface and advanced analytics capabilities, Watson enables proactive support, predictive maintenance, and personalized user experiences. It harnesses historical data and real-time insights, empowering enterprises to anticipate and address issues before they escalate. This proactive approach not only enhances efficiency but also improves the user experience, making Watson AI an invaluable asset in the realm of enterprise mobility. By integrating Watson AI into their systems, businesses can streamline their operations, improve productivity, and stay ahead in the rapidly evolving digital landscape.

Zero-Touch Technology Use Cases

Zero-Touch technology can be applied across various industries and use cases, including:

  1. Retail: Streamline device deployment and management for in-store associates.
  2. Healthcare: Securely manage devices used by healthcare professionals for patient care and data access.
  3. Manufacturing: Automate device provisioning and configuration for factory workers.
  4. Logistics and transportation: Efficiently manage devices used by delivery drivers and field personnel.

IBM and Samsung SDS Transforming Enterprise Mobility

IBM and Samsung SDS have joined forces to develop and implement Zero-Touch solutions that address the challenges faced by businesses. Their collaboration leverages:

  • IBM’s expertise in automation and artificial intelligence (AI): IBM’s AI-powered automation tools streamline tasks, automate workflows, and enable real-time device insights.
  • Samsung SDS’s experience in mobile device management (MDM) and Knox Platform for Enterprise (KPE): Samsung’s KPE platform provides a secure and reliable foundation for managing Android devices, while their extensive MDM experience ensures seamless integration with existing IT infrastructure.

Zero Touch Mobility and the Broader Ecosystem

Zero Touch Mobility, developed by IBM and Samsung SDS, is not an isolated solution but a part of a larger ecosystem that includes significant players like ServiceNow. This broader ecosystem is integral to the success of Zero Touch Mobility, as it allows for integration across various platforms, igniting value at scale. This integration is crucial for ensuring safety and security while also driving continuous innovation. The collaborative nature of this ecosystem allows for the optimization of resources, leading to more efficient and secure enterprise mobility management. It’s a testament to the power of collaboration in driving technological advancement.

Future Possibilities

Zero Touch Mobility isn’t just about solving current challenges; it’s about unlocking future possibilities. With its foundation in AI-driven automation and data-driven decision-making, Zero Touch Mobility paves the way for continuous innovation and adaptability in enterprise mobility management.


The collaboration between IBM and Samsung SDS marks a significant step forward in transforming enterprise mobility. By leveraging Zero-Touch technology, businesses can unlock a new level of efficiency, security, and cost savings, empowering them to focus on their core business objectives.


What is Zero Touch Mobility?

Zero Touch Mobility is a transformative approach to enterprise mobility management developed by IBM and Samsung SDS, automating repetitive tasks and minimizing manual intervention.

What are the benefits of Zero Touch?

Zero Touch enhances efficiency, reduces support burdens, improves security and compliance, and optimizes productivity for enterprises.

How much does Zero Touch cost?

Zero Touch is generally a free service provided by Google, although some reseller partners may choose to charge for this service.

Which devices are compatible with Zero Touch?

Devices running Android 9.0 or later, some devices running Android 8.0, and Pixel phones with Android Nougat (7.0) are compatible with Zero Touch.

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