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Dimension of Software Quality | Garvin’s Dimensions Of Quality
  • Last Updated : 18 Jun, 2019

David Garvin suggests that quality ought to be thought-about by taking a third-dimensional read point that begins with an assessment of correspondence and terminates with a transcendental (aesthetic) view. Though Garvin’s 8 dimensions of quality weren’t developed specifically for the software system, they’ll be applied once software system quality is taken into account.

Eight dimensions of product quality management will be used at a strategic level to investigate quality characteristics. The idea was outlined by David A. Garvin, formerly C. Roland Christensen academician of Business Administration at Harvard grad school (died thirty Gregorian calendar month 2017).

A number of the scale are reciprocally reinforcing, whereas others don’t seem to be, improvement in one is also at the expense of others. Understanding the trade-offs desired by customers among these dimensions will facilitate build a competitive advantage.

Garvin’s eight dimensions will be summarized as follows:

  1. Performance Quality:
    Will the software system deliver all content, functions, and options that are such as a part of the necessities model during a method that gives worth to the tip user?
  2. Feature Quality:
    Does the software system offer options that surprise and delight first-time finish users?
  3. Reliability:
    Will the software system deliver all options and capability while not failure?
    Is it obtainable once it’s needed?
    Will it deliver practicality that’s error-free?



  4. Conformance:
    Will the software system adjust to native and external software standards that are relevant to the application?
    Will it conform to the factual style and writing conventions? as an example, will the computer program conform to accepted style rules for menu choice or knowledge input?

  5. Durability:
    Will the software system be maintained (changed) or corrected (debugged) while not the accidental generation of unintentional facet effects? can changes cause the error rate or responsibility to degrade with time?

  6. Serviceability:
    Will the software system be maintained (changed) or corrected (debugged) in a tolerably short time period?
    Will support employees acquire all data they have to create changes or correct defects?

    Stephen A. Douglas Adams makes a wry comment that appears acceptable here: “The distinction between one thing that may get it wrong and something that can’t probably go wrong is that once something that can’t possibly go wrong goes wrong it always seems to be not possible to urge at or repair.”

  7. Aesthetics:
    There’s no doubt that every folk includes a totally different and really subjective vision of what’s aesthetic.
    And yet, most folks would agree that an aesthetic entity includes a sure class, a novel flow, and a clear “presence” that are arduous to quantify however are evident still. The aesthetic software system has these characteristics.

  8. Perception:
    In some things, you’ve got a collection of prejudices which will influence your perception of quality. as an example, if you’re introduced to a software product that was engineered by a seller United Nations agency has created poor quality within the past, your guard is raised and your perception of the present software product quality may be influenced negatively.

    Similarly, if a seller has a wonderful name, you will understand quality, even once it doesn’t very exist.

Garvin’s eight dimensions of quality in the diagrammatically form:





Garvin’s quality dimensions offer you with a “soft” take a look at software system quality. several (but not all) of those dimensions will solely be thought-about subjectively. For this reason, you furthermore might want a collection of “hard” quality factors that may be classified in 2 broad groups:

  • Factors that can be directly measured (e.g., defects uncovered during testing).
  • Factors that may be measured solely indirectly (e.g., usability or maintainability).
    In every case, activity should occur. you ought to compare the software system to some information and attain a sign of quality.

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