1. Operation Support System (OSS) :
Operation Support System (OSS), as name suggests, is a software tool that is generally used to organizations to manage their operation system or communication networks.
2. Business Support System (BSS) :
Business Support System (BSS), as name suggest, is a software tool that is generally used by organization to manage all business activities such as processing, financial issues, etc.
Difference between OSS and BSS :
|OSS mainly focuses on network management.||BSS mainly focuses on all activities within organization.|
|OSS support and automate all network functions.||BSS support and automate other management functions such product management, customer management, revenue management, order management.|
|It manages operations like network planning, maintain all network inventories such as computers, routers, servers that are usually connected to network.||It manages operations like taking orders, payment issues, processing bills, etc.|
|It includes information such as information regarding networks that are available, about its performance, allows members to manage networks, etc.||It includes information such as information regarding customer relationship, payment orders, new sign-ups, etc.|
|It usually helps telecommunication service provider to simply control, manage, and analyze all network connections.||It includes components that are basically used by telecommunication service provider for better running of business.|
|OSS does not focus on customer requirement.||BSS also focuses on customer requirements.|
|OSS is mainly handled by backend staff i.e. employees or developers or engineers, etc.||BSS is mainly handled by frontend staff i.e. professionals.|
|OSS is also used for CORE infrastructure (components that are used in providing services to customers) implementation, operation, etc.||BSS is generally used to support CORE infrastructure.|
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