Difference Between JIRA and BugHerd

The article focuses on discussing the difference between JIRA and BugHerd. Before proceeding with the difference let’s understand each term in detail. 

What is JIRA?

JIRA is one of the project management tools. Bug Tracking and Agile Project Management can be done in it. It was developed by Atlassian Corporation. Fedora Commons, Hibernate, and Apache Software Foundation are some of the main organizations that use Jira for bug tracking and project management. 

• It is not a platform-dependent tool so it can easily run anywhere. 
• JIRA is called a multilingual tool because it supports languages such as English, Chinese, German, Portuguese, Spanish, etc.
• It is widely used as an issue tracker for all kinds of testing. 
• Jira is an Incident management tool. 
• Some of the key features for which Jira is used are project management, issue tracking, issue tracking, and workflow. 
• It is adaptable to any workflow and highly customizable. 
• Handling issues is made easy with the JIRA dashboard, which consists of many useful features. 
• JIRA allows you to track the progress of your project at any time.

Pros of JIRA

• Track various tasks: Jira helps to track various tasks no matter if it is a bug, something that needs tracking, or any other issue.
• Monitor progress: Perfect for allocating work across teams and for monitoring progress and problems.
• Users can manage processes: It allows its users to manage progress and dependencies with sync to team size. A team can plan together when they have the visibility and context to make the right decisions while staying aligned with the company’s goals.
• Reports and Insights: It provides timely insights and other data which help to develop successful products. It provides ready-to-use dashboards and reports that offer up-to-date information. With the help of insights, users are able to plan the sprints that deliver value to their customers.
• Integrations: JIRA can be integrated with thousands of apps and integrations thus extending the capability of the tool. Quick and deep integrations enable designers and developers to be more productive without having to switch from one application to another.
• Agile work management: It supports using Scrum and Kanban with its agile boards. Scrum and Kanban templates help the development team manage its processes.

Cons of JIRA

• Complex configuration: It has a complex configuration as the starting user has to choose among a plethora of features to choose.
• Not suitable for a simple task: It is good for big tasks and for bigger corporations and it is not suited for simpler tasks.
• Steep learning curve: It has a steep learning curve for beginners. First-time users can be overwhelmed by multiple options for various configurations when used for a simple project.
• Missing communication tool: There is no quick way to send messages directly from JIRA, although users can get email notifications while tracking issues or projects.
• Limited project management: It is ideal for tracking bugs, and issues but as a project management tool, it lacks capabilities such as features to manage costs or assess risks.

What is BugHerd?

BugHerd was released in 2010 by SplitRock Studios. BugHerd provides the easiest ways to monitor issues, gather feedback from users, and also manage the feedback on webpages. Developers can fix feedback on certain elements on a web page to detect problems precisely and accurately. 

• It saves information such as browser, CSS selector data, operating system, and even a screenshot to help us quickly recreate and fix errors. 
• It saves all of the data you’ll need to reproduce and rapidly fix any error, such as issues with your web browser or operating system. 
• It is one of the most user-friendly tools for tracking problems and also for managing website feedback. 
• Bugs and feedback should be pinned to elements on a website, and technicalities related to the website must be noted to help fix issues.

Pros of BugHerd

• User-friendly: It is a bug tracker made for people from both technical and non-technical backgrounds.
• It is good for small businesses and where can be used for the execution of simpler tasks.
• Easy to integrate: It has a much easier setup. It integrates with the website by adding a chrome extension.
• Easy to use: It has a shallow learning curve.
• Records and saves information: It records and saves information, thus making it easier for developers to solve problems.

Cons of BugHerd 

• Faulty functionality: Fewer times users were not able to capture screenshots of websites.
• Fewer features: It has comparatively lesser features.
• Support web-based platforms: It can support web-based platforms only.
• Needs UI upgrade: The interface of BugHerd can be upgraded.
• Missing features: It does not support voice recording or brief screen recording to lock down feedback.
• Tricky to onboard new users: It is difficult to onboard new users and get them through the steps of installing the extension and creating a new account.

JIRA vs BugHerd

Parameters	JIRA	BugHerd
Launched	Jira was released in 2002.	BugHerd was released in 2010.
Developed	Its development credit goes to Atlassian Corporation.	Its development credit goes to SplitRock Studios.
Integratable Tools	GitHub, Zendesk, Segment, Basecamp, Pivotal Tracker, and Raygun are tools that can be integrated with BugHerd.	GitHub, Slack, Bitbucket, Confluence, and New Relic can be easily integrated with Jira.
Pricing	Jira’s standard plan is a bit costlier than BugHerd.	BugHerd is a bit cheaper than Jira in its standard plan.
Platform app-based supported	Jira can support web-based platforms as well as app-based platforms of Android and iOS.	It can support web-based platforms only.
Features	Jira has more users and some extra features.	BugHerd has comparatively fewer users and features.
Language Used	Jira is mainly written in Java.	It is written in C#.net.
Companies using tool	Pinterest, Twitter, Udemy, Reddit, etc.	Bornfight, McDonald’s, TruFlow Design, etc.
Training	It has live online, webinars, documentation, and videos for training.	There is as such no training material in bugherd.
Adhoc Analysis and Adhoc Reporting	The adhoc analysis and adhoc reporting is supported.	The adhoc analysis and adhoc reporting is not supported.
Agile Methodologies	Agile methodologies are not supported.	Agile methodologies are not supported.
Customer Support	It has the following for customer support: Email. Help Desk. Knowledge Base. Phone support. 24×7 Live Representatives. Chat.	It has the following for customer support: Email. Help Desk. FAQs. Chat. Knowledge base.