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Consumer Protection Act 1986 v/s Consumer Protection Act 2019

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  • Last Updated : 30 Aug, 2022
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According to the Consumer Protection Act 2019, a Consumer is a person who buys any goods or avails any services for a consideration, which has been paid or promised to pay or partly paid or partly promised or under any scheme of deferred payment. A consumer also includes a person who is using the goods or beneficiary of service with the approval of the buyer and applies to both online and offline transactions through electronic means of teleshopping or direct selling, or multilevel marketing. 

Consumer Protection Act 1986

The Consumer Protection Act 1986 was launched to provide better protection for the interests of consumers. This act was applicable to the whole of India except Jammu and Kashmir. Some amendments were made in the Consumer Protection Act 1986, in the year 2002, and those amendments came into force with effect from 15 March 2003. 

Consumer Protection Act 2019

The Consumer Protection Act 1986 was replaced by the Consumer Protection Bill 2019, which was introduced by the minister of food and public distribution, and consumer affairs Mr Ram Vilas Paswan in the Loksabha. The Bill was introduced on July 8, 2019. The basic aim of the Consumer Protection Act 2019 is to protect and promote the interest of consumers through inexpensive and quick redressal of their grievances. The Act is applicable in India and to all business types, whether they are traders or manufacturers or whether they are supplying goods or providing services (also including e-commerce firms). 

Consumer Protection Act 1986 v/s Consumer Protection Act 2019

Consumer Protection Act 1986 v/s Consumer Protection Act 2019

 

BasisConsumer Protection Act 1986Consumer Protection Act 2019
JurisdictionThe jurisdiction under Consumer Protection Act 1986 was District Forum (up to ₹20 Lakhs), State Commission (₹20 Lakhs to ₹1 Crore), and National Commission (above ₹1 Crore).The jurisdiction under Consumer Protection Act 2019 is District Commission (up to ₹1 Crore), State Commission (₹1 Crore to ₹10 Crore), and National Commission (₹10 Crore and above).
RegulatorDuring this Act, no such provision was there.Under this Act, a Central government protection authority is to be formed.
MRP/Purchase PriceUnder this Act, MRP was a criterion for deciding the jurisdiction.Under this Act, the discounted price or actual purchase price is used to decide jurisdiction.
E-CommerceUnder this Act, there was no mention of E-Commerce.Under this Act, every provision applicable to the direct seller is also applicable to the E-Commerce seller. 
MediationNo such provision was there under this Act.Under this Act, the court can refer to a settlement through mediation.
Unfair Terms and ConditionsNo such provision was there under this Act.Under this Act, the State Commission and the National Commission have the power to declare a contract null and void if it is unfair. 
AuthorityUnder this Act, there were three authorities; viz., District Forum, State Commission, and National Commission. Under this Act, there are three authorities; viz., District Commission, State Commission, and National Consumer Dispute Redressal Commission. 
Composition of State CommissionUnder Consumer Protection Act 1986, the State Commission was composed of one president and two other members.Under Consumer Protection Act 2019, the State Commission is composed of one president and four other members. 
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