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10 Best Customer Database Software of 2024

Last Updated : 01 Apr, 2024
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The software that gathers and stores all the information related to customers is known as Customer Database Software. This includes databases having customer details like their names, contact numbers, email addresses, purchase history, etc.

10 Best Customer Database Software of 2024

These management systems help to manage the CRM, i.e., Customer Relationship Management so that we can automate the marketing, customer communication, contact management, email marketing, sales, lead generation, and much more.

It is not only helpful for the team members to collaborate in business but also for customer inquiry. These Customer Database Software are easy to use and manage, help in workflow, help in marketing automation, insightful reporting, etc., making them needful to use.

10 Best Customer Database Software of 2024

Since, Customer Database Software are essential today and helps in maintaining CRM (Customer Relationship Management) thus, here are some Best Customer Database Softwares of 2024 to help you out:

Keap

Keap is a Customer Database Software that is best for sales and marketing departments. It helps to improve efficiency and gain more deals all over. It is mainly designed for the entrepreneurs , small scale business, new businesses, etc.

Keap

Features:

  • We can add custom forms in to collect leads and keep them at home page. 
  • We can make use of drag and drop system for creating the workflow.
  • We can set up weekly, monthly and annual reports as well.

Pros:

  • It is easy to use.
  • It helps in marketing automation.

Cons:

  • It can take some time for newly joint users to understand it’s features.
  • Invoices and reports cannot be customised.

Pricing:

  • It only provides 14 free days trial
  • $149 per month (Classic)
  • $199 per month (Max)
  • Custom pricing for Max Classic

Link: https://keap.com/

Freshworks

Another Customer Database Software is Freshworks. This is one of the Best Customer Database Softwares that has a clean and easy to use interface. The CRM are referred as Freshsales in this application. It helps small scale businesses and even medium scale businesses to manage their pipelines.

Freshworks

Features:

  • It allows many collaboration features those are useful.
  • Sales, marketing managers, Customer care services all have access to same information.
  • It provides an AI Assistant, that helps to analyse and edit the informations
  • It helps to identify high intent leads for follow ups.

Pros:

  • It automatically integrates the contact lists and database information.
  • It allows to track engagement.

Cons:

  • Freshsales is not customisable, it allows to customise data only.
  • Customer care services can be sometimes slow to respond.

Pricing:

  • It is free for upto 10 users.
  • $10.83 per month (Growth)
  • $46.96 per month (Pro)
  • $70.80 per month (Enterprise)

Link: https://www.freshworks.com/ 

ClickUp

ClickUp is one of the Best Customer Database Softwares that mainly focuses on organising data in a database. It is used as a productivity app but it is also helps in creating CRM. It is useful for startups, small companies, etc.

ClickUp

Features:

  • It provides variety of templates for creating databases.
  • Users can build their own customisable dashboards.
  • It helps to prioritise the tasks within the teams by providing collaborations.

Pros:

  • It is free to use for all the users.
  • We can see our stored data in multiple forms like chart, table etc.

Cons:

  • It has limited features on Mobile.
  • Too many tools are available, so it is difficult to learn them all.

Pricing:

  • Free to all the users.
  • $7 per user (Unlimited)
  • $12 per user (Buisness)
  • Custom pricing for Enterprise.

Link: https://clickup.com/ 

Airtable

Another Customer Database Software is Airtable. Airtable is best known for being a combination of Spreadsheets and Customer Database Software with well developed productivity features as well. It allows the users to manage their data and pipelines too.

Airtable

Features:

  • It helps to share data easily to different contact lists or even to team members.
  • We can view our stored data in different formats.
  • We can build our own automation for our projects.
  • It has features to make and edit calendars that helps in project management.

Pros:

  • It has API Capabilities, i.e, we can use it to integrate with social media accounts.
  • It has variety of beautiful templates.
  • It allows Collaborations easily.

Cons:

  • Time and tracking features are only available to the subscribed members.
  • It provides limited features to mobile users.

Pricing:

  • It is available for free.
  • $10 per user (Seat)
  • $20 per user (Pro)
  • Custom pricing for Enterprise.

Link: https://www.airtable.com/lp/campaign/brand 

Zendesk

Another Customer Database Software that is most known by the audience is Zendesk. This is really useful for CRM data as it provides alot of tools for sales marketing, sales management, workflow automation, collaboration, and so on.

Zendesk

Features:

  • We can we download it and can manage the databases when somewhere out in our mobile phones.
  • It has many built in tools for collaboration purposes.
  • It has many features those provides ease in Automation.
  • We can drill to our analytics, forms and reports easily and gain knowledge.

Pros:

  • It avails adavnced reporting options.
  • It helps in seamless integration.

Cons:

  • The customer care services are not so responsive.
  • Users face problem while reporting a problem to support service.

Pricing:

  • $69 per month (Suite Team)
  • $115 per month (Suite Growth)
  • $149 per month (Suite Professional)
  • Custom pricing for Enterprise.

Link: https://pm.zendesk.com/lp/brand 

HubSpot CRM

Another Best Customer Database Softwares is HubSpot CRM, this application is a part of HubSpot Sales platform that has proved to help the startups, small scale businesses, etc. It has limited basic features but it’s available for free. It helps to manage the pipelines as well.

HubSpot CRM

Features:

  • It has same information available to all the team members.
  • We can directly contact the support services through calls and emails.
  • It helps to integrate with apps like Slack, Jira, etc. 
  • It helps in Pipeline Management.

Pros:

  • It helps to manage the content effectively.
  • We can plan our sales and scores.

Cons:

  • There is limited features in free version.
  • For accessing analysis and playbooks of sales, paid version is necessary.

Pricing:

  • It is available for free.
  • For small businesses or startups:
    • $15 per month (Starter)
    • $1,080 per month (Professional)
  • For Big businesses and enterprises:
    • $1,080 per month (Professional)
    • $4000 per month (Enterprise)

Link: https://www.hubspot.com/products/crm 

Zoho CRM

Zoho CRM is one of the most popular and used Customer Database Software, which has well established and developed full service solution tools and features for maintaining CRM. It is useful for both small as well as large businesses.

Zoho CRM

Features:

  • It helps to set long term dashboards those are customisable.
  • It provides AI Assistance, that manages most of the work and make it look organised.
  • It allows both API and Native integrations.
  • It helps to build automated workflow for business.

Pros:

  • It offers automated workflow with helpful dashboards.
  • It helps in content management.

Cons:

  • Free version only provides 100,000 records to be stored.
  • Support service is slow.

Pricing:

  • It is available for free.
  • $15.66 per month (Standard)
  • $25.29 per month (Professional)
  • $36.13 per month (Enterprise)
  • $38.54 per month (Ultimate)

Link: https://www.zoho.com/en-in/crm/ 

Pipedrive

Another Best Customer Database Software is Pipedrive. Pipedrive is a standalone tool for managing CRM. This also helps to integrate within other apps, even social media platforms. It helps to connect with clients and make deals as well.

Pipedrive

Features:

  • We can set goals for individuals, teams and team members.
  • It helps to maintain a visual dashboard to keep an eye on the progress.
  • We can personalize our communication as well.
  • It gives ready to use email templates for ease of communication and mails.

Pros:

  • It is best for goal setting.
  • It helps with task management and content management.

Cons:

  • Customer care service is slow and irresponsive.
  • The application laggs sometimes.

Pricing:

  • 14 days free trial available.
  • $11.90 per month (Essential)
  • $24.90 per month (Advanced)
  • $49.90 per month (Professional)
  • $54.90 per month (Power)
  • $74.90 per month (Enterprise)

Link: https://www.pipedrive.com/ 

Salesforce

Another Customer Database Software is Salesforce. This Database Software is a part of Salesforce Sales Cloud that is mainly designed for managing and editing if needed every stage of content or data stored in the software. It is good for the big businesses and enterprises as well.

Salesforce

Features:

  • It helps to manage, edit and delete the contacts of the company.
  • It helps to integrate with other people using email.
  • It has variety of customisable templates available for the users.

Pros:

  • It helps with the extensive customization.
  • We can create detailed reports using this application.

Cons:

  • It has variety of features that are time consuming to learn.

Pricing:

  • 30 days free trial available.
  • $25 per month (Essential)
  • $75 per month (Professional)
  • $150 per month (Enterprise)
  • $300 per month (Unlimited)

Link: https://www.salesforce.com/in/ 

Monday.com

Monday.com is the Best Customer Database Software that is known for its different collaboration features and transparency to work with. It is a sales CRM that has helped alot to small and big businesses with it’s simple and ideal platform.

Monday.com

Features:

  • We can plan, execte, track and edit data management and marketing content.
  • It has simple, basic and easy to use tools for database management.
  • We can use customisable forms for capturing data.

Pros:

  • It has well developed pipeline management system.
  • It allows to easily communicate and collaborate.

Cons:

  • We cannot export data from CRM.
  • Store inventory is not always helpful.

Pricing:

  • It is available for free.
  • $9 per month (Basic)
  • $12 per month (Standard)
  • $19 per month (Pro)
  • Custom pricing for Enterprise.

Link: https://monday.com/ 

Which is the Best Customer Database Software in 2024?

From the above discussed Customer Database Softwares the one that can be considered as the Best Customer Database Software is Monday.com. Monday.com has easy to use interface and simple basic tools available to it’s users even in free plan those help with many purposes for managing CRM. This also helps to manage the contact lists and sales pipeline for driving more sales. It is customisable and provides variety of templates to it’s users.

Conclusion

Customer Database Softwares are essential and needful as they serve many purposes to the startups, businesses, enterprises etc. those tend to serve people in different ways. These provides detailed reports, forms, analytics that helps to make best deals and decisions for our businesses.

This article provides information about the 10 Best Customer Database Softwares of 2024, out of which the most useful is Monday.com because of being user friendly and having simple, well designed tools for managing database informations, also it avails free plan and offers comparatively low plan prices as compared to rest of the Database Softwares.

FAQs – 10 Best Customer Database Softwares in 2024

What is the most popular database software?

Some of the most popular database softwares are MySQL, Microsoft SQL Server, Monday.com, etc.

Which database software is used to keep customer records?

Some of the best Customer Database Softwares are Monday.com, ClickUp, Zendesk, Zoho CRM, HubSpot CRM, etc.

Which software is best for DBMS?

Best DBMS are MySQL, Microsoft SQL Server, Amazon RDS, Postgre SQL.

Which software is used to store customers information and data?

Such softwares are known as Customer Database Softwares, the best ones are HubSpot CRM, Zoho CRM, Click Up, Zendesk, etc.



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